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itop - ITSM CMDB OpenSource การดาวน์โหลดฟรีและปลอดภัย itop - ITSM CMDB OpenSource เวอร์ชันล่าสุด iTop - ITSM CMDB โอเพ่นซอร์ส เป็นโซลูชันการดูแ

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itop - ITSM CMDB OpenSource - Download

Parent directory/ - - md5sums.txt 7.8 KB 2023-12-21 00:38 qt3d-everywhere-opensource-src-5.15.12.tar.xz 112.8 MB 2023-12-21 00:38 qt3d-everywhere-opensource-src-5.15.12.zip 128.1 MB 2023-12-21 00:36 qtactiveqt-everywhere-opensource-src-5.15.12.tar.xz 264.6 KB 2023-12-21 00:36 qtactiveqt-everywhere-opensource-src-5.15.12.zip 566.8 KB 2023-12-21 00:37 qtandroidextras-everywhere-opensource-src-5.15.12.tar.xz 272.2 KB 2023-12-21 00:38 qtandroidextras-everywhere-opensource-src-5.15.12.zip 585.5 KB 2023-12-21 00:37 qtbase-everywhere-opensource-src-5.15.12.tar.xz 48.5 MB 2023-12-21 00:37 qtbase-everywhere-opensource-src-5.15.12.zip 79.8 MB 2023-12-21 00:38 qtcharts-everywhere-opensource-src-5.15.12.tar.xz 4.1 MB 2023-12-21 00:38 qtcharts-everywhere-opensource-src-5.15.12.zip 5.6 MB 2023-12-21 00:38 qtcoap-everywhere-opensource-src-5.15.12.tar.xz 173.0 KB 2023-12-21 00:37 qtcoap-everywhere-opensource-src-5.15.12.zip 315.6 KB 2023-12-21 00:38 qtconnectivity-everywhere-opensource-src-5.15.12.tar.xz 2.7 MB 2023-12-21 00:36 qtconnectivity-everywhere-opensource-src-5.15.12.zip 4.1 MB 2023-12-21 00:38 qtdatavis3d-everywhere-opensource-src-5.15.12.tar.xz 5.0 MB 2023-12-21 00:36 qtdatavis3d-everywhere-opensource-src-5.15.12.zip 5.9 MB 2023-12-21 00:36 qtdeclarative-everywhere-opensource-src-5.15.12.tar.xz 20.6 MB 2023-12-21 00:36 qtdeclarative-everywhere-opensource-src-5.15.12.zip 61.4 MB 2023-12-21 00:38 qtdoc-everywhere-opensource-src-5.15.12.tar.xz 5.5 MB 2023-12-21 00:38 qtdoc-everywhere-opensource-src-5.15.12.zip 6.9 MB 2023-12-21 00:37 qtgamepad-everywhere-opensource-src-5.15.12.tar.xz 380.7 KB 2023-12-21 00:38 qtgamepad-everywhere-opensource-src-5.15.12.zip 564.6 KB 2023-12-21 00:38 qtgraphicaleffects-everywhere-opensource-src-5.15.12.tar.xz 13.4 MB 2023-12-21 00:36 qtgraphicaleffects-everywhere-opensource-src-5.15.12.zip 16.7 MB 2023-12-21 00:36 qtimageformats-everywhere-opensource-src-5.15.12.tar.xz 1.8 MB 2023-12-21 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itop - ITSM CMDB OpenSource - ดาวน์โหลด

Remedy IT Service Management Suite (Remedy ITSM Suite) and BMC Helix ITSM service provide out of-the-box IT Information Library (ITIL) service support functionality. Remedy ITSM Suite and BMC Helix ITSM service streamline and automate the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model.Release notes and noticesUpdated 26 Nov 2024Learn what’s new or changed for Remedy IT Service Management Suite 20.02, including new features, urgent issues, documentation updates, and fixes or patches. The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy ITSM 20.02 release.NoteThis section only includes information about changes since the most recent release of Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 9.0, 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.TipTo stay informed of changes to this space, place a watch on this page.Getting startedSee more UsingAs an end user, access the Remedy ITSM Suite applications and navigate the interface.See more DevelopingAs a developer, customize BMC Helix Remedy and Remedy ITSM Suite.See more AdministeringAs an administrator, manage and maintain Remedy ITSM Suite after it is installed and ensure that it is available to end users.See more IntegratingAs an administrator, set up integrations with other BMC products or third-party software.See more TroubleshootingResolve common issues or errors, review logs, or contact Support.See more Planning(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.See more Installing(On-premises only) Install and perform initial system configuration.See more Upgrading(On-premises only) Upgrade based on the latest system requirements and software.See more FAQs and additional resources This topic provides information that supplements the Remedy ITSM Suite documentation. It contains the following sections:Frequently asked questionsCreating PDF and Word exportsAdditional resources from BMCOther useful sitesWhere do I find information about Remedy ITSM Data Access ModelWhere do I find release note information?Where to find information

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]po[ is a modular open source project and service management tool with focus on finance and knowledge management. " ]po[ ITSM" is a special configuration of ]po[ designed to address the specific needs of IT departments and IT service providers, according to ITIL V3 best practices. ]project-open[ ITSM Processes The following diagram provides an overview over the processes supported by ]po[ ITSM. Starting with incidents, change requests and project proposals, ]po[ ITSM provides a continuous process chain covering the planning, priorization, distribution, execution and rollout of changes throughout the IT service organization. ITSM processes supported by ]project-open[ ITSM Challenges IT departments face various challenges such as cost reduction, regulatory compliance, competitiveness of internal IT compared to outsourced services andapplication and infrastructure modernization. Management's demands to better control IT processes, more demanding end users and shorter innovation cycles lead to higher requirements in terms of flexibility and responsiveness. IT Service Management ITIL, COBIT, etc. Organizations approach this challenges by adapting industry best practices. Initiatives usually depend on operational needs, strategic alignment, access to know-how and tools available in the marketplace. If an organization is following the common and popular ITIL standards or deploying other framworks such as COBIT, the objectives usually remain the same: Maximizing the benefits derived from the use of information technology and developing appropriate IT governance and control in a company. Our value proposition Integration We provide a one-stop solution for IT management integrating important applications and replacing 10-15 smaller ones. Just like the ERP systems did to manufacturing companies 20 years ago. Visibility & Transparency We allow business managers and business users to monitor IT projects and IT service operations. Financials & Controlling We introduce a solid financial perspective across all IT activities, with low overhead for employees. Business Intelligence We provide managers with indicators, reports and other analysis tools to build an integrated ITSM scorecard. Benefits of following the open-source way in ITSM Most companies nowadays have embraced the benefits of using Open-Source Software / Free Software (OSS/FS) like lower costs of ownership (TCO), scalability, control and flexibility advantages, no license management costs and lower upgrade/maintenance. itop - ITSM CMDB OpenSource การดาวน์โหลดฟรีและปลอดภัย itop - ITSM CMDB OpenSource เวอร์ชันล่าสุด iTop - ITSM CMDB โอเพ่นซอร์ส เป็นโซลูชันการดูแ ITSM/ITIL Asset Management Opensource Offering . Is there any tool which can do both ITSM and Asset Management ? I have seen ManageEngine Helpdesk Plus which is ITIL compliant with asset management. Any similar free/opensource ones out there ? This thread is archived

ITSM-NG, la solution ITSM Fran aise 100% opensource

BMC Helix ITSM - PowerPoint PPT Presentation Description: Cloudaction BMC Helix ITSM, developed by BMC Software, revolutionizes service management with its advanced features. Our BMC Helix ITSM services streamline processes, ensuring seamless IT service delivery. Utilizing cutting-edge technology, BMC Helix ITSM is at the forefront of the IT service management landscape, offering unmatched efficiency and reliability. Visit for details. – PowerPoint PPT presentation Number of Views:2 lessTranscript and Presenter's NotesTitle: BMC Helix ITSM 1Advanced Features and Capabilities of BMC Helix ITSM 2BMC Helix ITSMBMC Helix ITSM, formerly known as BMC Remedy, is a popular and comprehensive IT Service Management (ITSM) solution provided by BMC Software. It is designed to help organizations manage and streamline their IT service and support processes, allowing them to deliver efficient and responsive IT services to their employees and customers. 3Reporting and Analytics and Change ManagementReporting and Analytics It provides reporting and analytics tools to track key performance indicators and identify areas for improvement in IT service management. Change Management This feature assists in planning, implementing, and tracking changes to the IT environment. It ensures that changes are made without negatively impacting the stability of IT services. 4Self-Service PortalThe self-service portal this bmc software enables users to submit service requests, track their progress, and access knowledge articles and other support materials. The portal provides a personalized and intuitive user experience, reducing the need for users to contact the IT service desk. 5Mobile AppBMC Helix ITSM's mobile app enables IT teams and users to access the solution from their mobile devices. The app provides a range of features and capabilities, including incident management, asset management, and knowledge management. 6Integration with Other SystemsBMC Helix ITSM can be easily integrated with other systems and applications, such as ERP, HR, and CRM systems. The solution provides a range of APIs and connectors that enable seamless integration with other systems. 7ConclusionCONTENTSBMC Helix ITSM is a comprehensive IT service management solution that enables organizations to manage their IT services and operations efficiently. The solution offers a wide range of features and capabilities, including incident management, problem management, change management, asset management, service level management, and knowledge management. BMC ITSM also offers advanced features and capabilities, such as AI and machine learning, a self-service portal, a mobile app, and integration with other systems. 8(No Transcript) > -->

Download itop - ITSM CMDB OpenSource 2.7. for

Quickly Identify, Monitor, and Manage Assets with EaseAsset Panda's industry-leading asset management and service management integration boosts agent efficiency by centralizing your asset and service desk process into one integrated system. Search for assets directly in Jira ITSM: Asset Panda makes it easy to search for and attach assets directly to tickets in Jira. Get complete visibility into crucial asset information where and when you need it in your Jira ITSM tickets.Monitor assets: Gain actionable insights by knowing where your assets are, their status, and who has them. Easily manage assets and actions: Create tickets and manage assets from Jira ITSM and Asset Panda to improve efficiency and reliability.Deep Integration to Manage Workflows and ProcessesThe Asset Panda Workflow integration enables you to move beyond simply importing or syncing Assets between the two platforms. Now you can manage workflows and actions in either Asset Panda or Jira ITSM, allowing you to speed up processes and reduce switching between platforms.Asset Panda: An asset action in Asset Panda, such as assign, check-in, or any other user-configured asset, will not only carry out the action in Asset Panda but will also create a ticket in Jira ITSM.Jira IT Service Management: Reduce errors by performing an Asset Panda Action directly within Jira ITSM. You can also search and view assets directly in a Jira ITSM ticket and sync ticket data with the Asset Panda asset record.Improve Asset Accuracy for Ticket ManagementAccurate data about assets in your ticketing system is imperative for successful help desk processes. The Asset Panda integration with Jira ITSM delivers unprecedented data insights and control of asset records. This end-to-end view into your ticketing and asset management process enables you to:Guarantee timely and accurate access to record informationEnsure accurate asset data by minimizing redundant data-entry tasksRapidly act on tickets involving assetsSee Real-time Jira Ticket Data in Asset PandaBy linking assets to tickets in Jira, you can stay on top of maintenance issues, replacement needs, check-ins, check-outs, and more.Plus, bring your Jira ITSM ticket attachments into Asset Panda to maintain a complete lifecycle history in one place.In real-time, your support agents can tie asset info directly to support tickets and send Jira ITSM ticket data into Asset Panda, including dates, times, and attachments.Integration Requirements and DetailsRequirements Active Asset Panda subscriptionJira ITSM deployment in your organizationAdmin access to both Jira ITSM and Asset PandaDetailsTo install the Asset Panda and Jira ITSM integration, visit the Jira Marketplace.You can sync device data to Asset Panda and Jira ITSMSync ticket details between the two platformsMaintain records for asset service historyDevices that you sync as Asset Panda are automatically updated and uploaded any time anything happens in Jira, whether it's a new device or a device update.Our integration

Download itop - ITSM CMDB OpenSource 2.7.4

User roles and permissions let you control how people access and interact with the BMC Helix ITSM. This section describes all the supported user roles and permissions.In BMC Helix ITSM, application administrator is an individual responsible for the management of the BMC Helix ITSM applications. However, application administrator is not a user role. Instead, a sample administrator user is provided with the capabilities that include customizing forms, setting access rights for users, and creating configurations.You assign user permissions from the People form. There are different aspects to the user permissions, which together make up the permission model:Permission groups, which control access to basic application, module, and subcomponent functions.Support groups, which control access to data.Functional roles, which provide extended access to application, module, and subcomponent functions.The AR System Administrator permission is used in BMC Helix ITSM applications. This permission grants administrator access to BMC Helix ITSM applications through Developer Studio. Administrator responsibilities include installing and maintaining BMC Helix ITSM applications and making changes within BMC Helix ITSM.This permission is generally reserved for developers who need access to AR System and system administrators who need access to BMC Helix ITSM system forms. This permission does not grant user access to forms. Additional application and module permissions are required for form access. For information about license types and applicable permissions, see:Activating application licensesLicense types for users to access AR System serverIn BMC Helix ITSM, the permission groups control what areas of the application a user can access. Each permission group can access only certain areas of the application. A user can belong to more than one permission group. Typically, you assign permissions groups to the users in your IT organization based on their roles and responsibilities. The combinations suggested in the following topics are defined by ITIL as typical and are used by the BMC Service Management Process Model.When you assign permissions to someone, it is important to use only the minimum number of permissions that allow that person to perform their job.Best practiceWe recommend you use only one permission group for any given role.Key user permission groups for each applicationThe following table. itop - ITSM CMDB OpenSource การดาวน์โหลดฟรีและปลอดภัย itop - ITSM CMDB OpenSource เวอร์ชันล่าสุด iTop - ITSM CMDB โอเพ่นซอร์ส เป็นโซลูชันการดูแ

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Parent directory/ - - md5sums.txt 7.8 KB 2023-12-21 00:38 qt3d-everywhere-opensource-src-5.15.12.tar.xz 112.8 MB 2023-12-21 00:38 qt3d-everywhere-opensource-src-5.15.12.zip 128.1 MB 2023-12-21 00:36 qtactiveqt-everywhere-opensource-src-5.15.12.tar.xz 264.6 KB 2023-12-21 00:36 qtactiveqt-everywhere-opensource-src-5.15.12.zip 566.8 KB 2023-12-21 00:37 qtandroidextras-everywhere-opensource-src-5.15.12.tar.xz 272.2 KB 2023-12-21 00:38 qtandroidextras-everywhere-opensource-src-5.15.12.zip 585.5 KB 2023-12-21 00:37 qtbase-everywhere-opensource-src-5.15.12.tar.xz 48.5 MB 2023-12-21 00:37 qtbase-everywhere-opensource-src-5.15.12.zip 79.8 MB 2023-12-21 00:38 qtcharts-everywhere-opensource-src-5.15.12.tar.xz 4.1 MB 2023-12-21 00:38 qtcharts-everywhere-opensource-src-5.15.12.zip 5.6 MB 2023-12-21 00:38 qtcoap-everywhere-opensource-src-5.15.12.tar.xz 173.0 KB 2023-12-21 00:37 qtcoap-everywhere-opensource-src-5.15.12.zip 315.6 KB 2023-12-21 00:38 qtconnectivity-everywhere-opensource-src-5.15.12.tar.xz 2.7 MB 2023-12-21 00:36 qtconnectivity-everywhere-opensource-src-5.15.12.zip 4.1 MB 2023-12-21 00:38 qtdatavis3d-everywhere-opensource-src-5.15.12.tar.xz 5.0 MB 2023-12-21 00:36 qtdatavis3d-everywhere-opensource-src-5.15.12.zip 5.9 MB 2023-12-21 00:36 qtdeclarative-everywhere-opensource-src-5.15.12.tar.xz 20.6 MB 2023-12-21 00:36 qtdeclarative-everywhere-opensource-src-5.15.12.zip 61.4 MB 2023-12-21 00:38 qtdoc-everywhere-opensource-src-5.15.12.tar.xz 5.5 MB 2023-12-21 00:38 qtdoc-everywhere-opensource-src-5.15.12.zip 6.9 MB 2023-12-21 00:37 qtgamepad-everywhere-opensource-src-5.15.12.tar.xz 380.7 KB 2023-12-21 00:38 qtgamepad-everywhere-opensource-src-5.15.12.zip 564.6 KB 2023-12-21 00:38 qtgraphicaleffects-everywhere-opensource-src-5.15.12.tar.xz 13.4 MB 2023-12-21 00:36 qtgraphicaleffects-everywhere-opensource-src-5.15.12.zip 16.7 MB 2023-12-21 00:36 qtimageformats-everywhere-opensource-src-5.15.12.tar.xz 1.8 MB 2023-12-21 00:36 qtimageformats-everywhere-opensource-src-5.15.12.zip 2.7 MB 2023-12-21 00:36 qtknx-everywhere-opensource-src-5.15.12.tar.xz 677.5 KB 2023-12-21 00:38 qtknx-everywhere-opensource-src-5.15.12.zip 1.3 MB 2023-12-21 00:37 qtlocation-everywhere-opensource-src-5.15.12.tar.xz 6.2 MB 2023-12-21 00:36 qtlocation-everywhere-opensource-src-5.15.12.zip 13.4 MB 2023-12-21 00:38 qtlottie-everywhere-opensource-src-5.15.12.tar.xz 83.3 KB 2023-12-21 00:38 qtlottie-everywhere-opensource-src-5.15.12.zip 269.2 KB 2023-12-21 00:36 qtmacextras-everywhere-opensource-src-5.15.12.tar.xz 70.8 KB 2023-12-21 00:38 qtmacextras-everywhere-opensource-src-5.15.12.zip 210.2 KB 2023-12-21 00:36 qtmqtt-everywhere-opensource-src-5.15.12.tar.xz 217.3 KB 2023-12-21 00:38 qtmqtt-everywhere-opensource-src-5.15.12.zip 381.0 KB 2023-12-21 00:38 qtmultimedia-everywhere-opensource-src-5.15.12.tar.xz 3.7 MB 2023-12-21 00:38 qtmultimedia-everywhere-opensource-src-5.15.12.zip 7.7 MB 2023-12-21 00:38 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2025-04-07
User2846

Remedy IT Service Management Suite (Remedy ITSM Suite) and BMC Helix ITSM service provide out of-the-box IT Information Library (ITIL) service support functionality. Remedy ITSM Suite and BMC Helix ITSM service streamline and automate the processes around IT service desk, asset management, and change management operations. It also enables you to link your business services to your IT infrastructure to help you manage the impact of technology changes on business and business changes on technology — in real time and into the future. In addition, you can understand and optimize the user experience, balance current and future infrastructure investments, and view potential impact on the business by using a real-time service model.Release notes and noticesUpdated 26 Nov 2024Learn what’s new or changed for Remedy IT Service Management Suite 20.02, including new features, urgent issues, documentation updates, and fixes or patches. The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy ITSM 20.02 release.NoteThis section only includes information about changes since the most recent release of Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 9.0, 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.TipTo stay informed of changes to this space, place a watch on this page.Getting startedSee more UsingAs an end user, access the Remedy ITSM Suite applications and navigate the interface.See more DevelopingAs a developer, customize BMC Helix Remedy and Remedy ITSM Suite.See more AdministeringAs an administrator, manage and maintain Remedy ITSM Suite after it is installed and ensure that it is available to end users.See more IntegratingAs an administrator, set up integrations with other BMC products or third-party software.See more TroubleshootingResolve common issues or errors, review logs, or contact Support.See more Planning(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.See more Installing(On-premises only) Install and perform initial system configuration.See more Upgrading(On-premises only) Upgrade based on the latest system requirements and software.See more FAQs and additional resources This topic provides information that supplements the Remedy ITSM Suite documentation. It contains the following sections:Frequently asked questionsCreating PDF and Word exportsAdditional resources from BMCOther useful sitesWhere do I find information about Remedy ITSM Data Access ModelWhere do I find release note information?Where to find information

2025-04-19
User1381

BMC Helix ITSM - PowerPoint PPT Presentation Description: Cloudaction BMC Helix ITSM, developed by BMC Software, revolutionizes service management with its advanced features. Our BMC Helix ITSM services streamline processes, ensuring seamless IT service delivery. Utilizing cutting-edge technology, BMC Helix ITSM is at the forefront of the IT service management landscape, offering unmatched efficiency and reliability. Visit for details. – PowerPoint PPT presentation Number of Views:2 lessTranscript and Presenter's NotesTitle: BMC Helix ITSM 1Advanced Features and Capabilities of BMC Helix ITSM 2BMC Helix ITSMBMC Helix ITSM, formerly known as BMC Remedy, is a popular and comprehensive IT Service Management (ITSM) solution provided by BMC Software. It is designed to help organizations manage and streamline their IT service and support processes, allowing them to deliver efficient and responsive IT services to their employees and customers. 3Reporting and Analytics and Change ManagementReporting and Analytics It provides reporting and analytics tools to track key performance indicators and identify areas for improvement in IT service management. Change Management This feature assists in planning, implementing, and tracking changes to the IT environment. It ensures that changes are made without negatively impacting the stability of IT services. 4Self-Service PortalThe self-service portal this bmc software enables users to submit service requests, track their progress, and access knowledge articles and other support materials. The portal provides a personalized and intuitive user experience, reducing the need for users to contact the IT service desk. 5Mobile AppBMC Helix ITSM's mobile app enables IT teams and users to access the solution from their mobile devices. The app provides a range of features and capabilities, including incident management, asset management, and knowledge management. 6Integration with Other SystemsBMC Helix ITSM can be easily integrated with other systems and applications, such as ERP, HR, and CRM systems. The solution provides a range of APIs and connectors that enable seamless integration with other systems. 7ConclusionCONTENTSBMC Helix ITSM is a comprehensive IT service management solution that enables organizations to manage their IT services and operations efficiently. The solution offers a wide range of features and capabilities, including incident management, problem management, change management, asset management, service level management, and knowledge management. BMC ITSM also offers advanced features and capabilities, such as AI and machine learning, a self-service portal, a mobile app, and integration with other systems. 8(No Transcript) > -->

2025-04-02
User1266

Quickly Identify, Monitor, and Manage Assets with EaseAsset Panda's industry-leading asset management and service management integration boosts agent efficiency by centralizing your asset and service desk process into one integrated system. Search for assets directly in Jira ITSM: Asset Panda makes it easy to search for and attach assets directly to tickets in Jira. Get complete visibility into crucial asset information where and when you need it in your Jira ITSM tickets.Monitor assets: Gain actionable insights by knowing where your assets are, their status, and who has them. Easily manage assets and actions: Create tickets and manage assets from Jira ITSM and Asset Panda to improve efficiency and reliability.Deep Integration to Manage Workflows and ProcessesThe Asset Panda Workflow integration enables you to move beyond simply importing or syncing Assets between the two platforms. Now you can manage workflows and actions in either Asset Panda or Jira ITSM, allowing you to speed up processes and reduce switching between platforms.Asset Panda: An asset action in Asset Panda, such as assign, check-in, or any other user-configured asset, will not only carry out the action in Asset Panda but will also create a ticket in Jira ITSM.Jira IT Service Management: Reduce errors by performing an Asset Panda Action directly within Jira ITSM. You can also search and view assets directly in a Jira ITSM ticket and sync ticket data with the Asset Panda asset record.Improve Asset Accuracy for Ticket ManagementAccurate data about assets in your ticketing system is imperative for successful help desk processes. The Asset Panda integration with Jira ITSM delivers unprecedented data insights and control of asset records. This end-to-end view into your ticketing and asset management process enables you to:Guarantee timely and accurate access to record informationEnsure accurate asset data by minimizing redundant data-entry tasksRapidly act on tickets involving assetsSee Real-time Jira Ticket Data in Asset PandaBy linking assets to tickets in Jira, you can stay on top of maintenance issues, replacement needs, check-ins, check-outs, and more.Plus, bring your Jira ITSM ticket attachments into Asset Panda to maintain a complete lifecycle history in one place.In real-time, your support agents can tie asset info directly to support tickets and send Jira ITSM ticket data into Asset Panda, including dates, times, and attachments.Integration Requirements and DetailsRequirements Active Asset Panda subscriptionJira ITSM deployment in your organizationAdmin access to both Jira ITSM and Asset PandaDetailsTo install the Asset Panda and Jira ITSM integration, visit the Jira Marketplace.You can sync device data to Asset Panda and Jira ITSMSync ticket details between the two platformsMaintain records for asset service historyDevices that you sync as Asset Panda are automatically updated and uploaded any time anything happens in Jira, whether it's a new device or a device update.Our integration

2025-03-31
User4810

The current scope of ITSM market and its importance Most modern enterprises hugely rely on IT Service Management solutions to help streamline critical tasks and operations within their IT infrastructure. As a result of this constant demand for solutions, marketplaces are brimming with options. The process of settling upon a particular tool by rule takes a few months. It is accompanied by a thorough side-by-side comparison between 2 or more solutions. In the following lines, well look behind two of the most sought-after ITSM platforms, ServiceNow and BMC Remedy ITSM/Helix ITSM, and analyze them.Overview of ServiceNow and RemedyServiceNow (ITSM)and BMC Remedy ITSM (known as BMC Helix ITSM) are two of the most popular IT Service Management tools enterprises use. As comprehensive solutions as they are, the two have a significant impact on a companys processes, issue resolutions, workflows, and customer satisfaction. This is why when choosing the best solution for their needs, businesses need to weigh in many factors, and in most cases the decision is not easy.In this ServiceNow vs Remedy article, we not only aim to help you choose the best solution for your specific needs, but also would like to show you how you can benefit from both (ServiceNow ITSM and BMC Remedy ITSM/Helix ITSM) without compromising the quality of your help desk operations.About ServiceNow ITSM Before diving deep into our ServiceNow vs Remedy/Helix ITSM comparison, we must look into the essence of each of the systems in question.ServiceNow is a cloud-based platform for IT Service Management which helps enterprises automate service and helpdesk tasks. It delivers targeted personalized experiences with all the resources teams need to get their work done. The platform helps visualize business process workflows in a simple, task-oriented way and automatically assigns work items to representatives based on availability, capacity, and skills.Thanks to ServiceNow, employees can respond to issues more efficiently and work from anywhere they want. The platform helps teams become more agile, and businesses become more flexible when handling various request types. ServiceNow enables organizations to intuitively define, structure, manage, and automate processes for service desk operations. Customers get fast and precise responses and resolutions.ServiceNow main features:Process Automation Designer build and manage multiple complex workflows with no-code playbooks.Workspaces deliver targeted personalized experiences with all the resources teams need to get their work done.Service level management gather service requirements and monitor and manage SLAs.‍Flow Designer build, connect, and automate cross enterprise workflows in a single, no code design environment.‍Advanced Work Assignment automatically assign work items to agents based on availability, capacity, and skills.‍Reports & dashboards easily create and configure customized reports and eye-catching dashboards.‍Process Optimization user visual process maps and cluster analyses to identify bottlenecks and streamline work.‍Data encryption, privacy & access

2025-03-29

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