Freshdesk

Configurations. Compare drivers and connectors to read more about some of the benefits of CData's driver connectivity. Is Freshdesk SQL based? With our drivers and connectors, every data source is essentially SQL-based. The CData Freshdesk driver contains a full SQL-92 compliant engine that translates standard SQL queries into Freshdesk API calls dynamically. Queries are parsed and optimized for each data source, pushing down as much of the request to Freshdesk as possible. Any logic that can not be pushed to Freshdesk is handled transparently client-side by the driver/connector engine. Ultimately, this means that Freshdesk looks and acts exactly like a database to any client application or tool. Users can integrate live Freshdesk connectivity with ANY software solution that can talk to a standard database. What data can I access with the Freshdesk driver? The Freshdesk drivers and connectors offer comprehensive access to Freshdesk data. Our Freshdesk driver exposes static and dynamic data and metadata, providing universal access to Freshdesk data for any enterprise analytics or data mangement use. To explore the Freshdesk driver data model, please review the edition-specific Freshdesk driver documentation. What does Freshdesk integrate with? Using the CData Freshdesk drivers and connectors, Freshdesk can be easily integrated with almost any application. Any software or technology that can integrate with a database or connect with standards-based drivers like ODBC, JDBC, ADO.NET, etc., can use our drivers for live Freshdesk data connectivity. Explore some of the more popular Freshdesk data integrations online. Additionally, since Freshdesk supported by CData Connect Cloud, we enable all kinds of new Freshdesk cloud integrations. How can I enable Freshdesk Analytics? Freshdesk Analytics and Freshdesk Cloud BI integration is universally supported for BI and data science. In addition, CData provides native client connectors for popular analytics applications like Power BI, Tableau, and Excel that simplify Freshdesk data integration. Additionally, native Python connectors are widely available for data science and data engineering projects that integrate seamlessly with popular tools like Pandas, SQLAlchemy, Dash, and Petl. How can I support Freshdesk Data Integration? Freshdesk data integration is typically enabled with CData Sync, a robust any-to-any data pipeline solution that is easy to set up, runs everywhere, and offers comprehensive enterprise-class features for data engineering. CData Sync makes it easy to replicate Freshdesk data any database or data warehouse, and maintain parity between systems with automated incremental Freshdesk replication. In addition, our Freshdesk drivers and connectors can be easily embedded into a wide range of data integration tools to augment existing solutions. Does Freshdesk Integrate with Excel? Absolutely. The best way to integrate Freshdesk with Excel is by using the CData Connect Cloud Excel Add-In. The Freshdesk Excel Add-In provides easy Freshdesk integration directly from Microsoft Excel Desktop, Mac,

How does the Freshdesk Driver work? The Freshdesk driver acts like a bridge that facilitates communication between various applications and Freshdesk, allowing the application to read data as if it were a relational database. The Freshdesk driver abstracts the complexities of Freshdesk APIs, authentication methods, and data types, making it simple for any application to connect to Freshdesk data in real-time via standard SQL queries. How is using the Freshdesk Driver different than connecting to the Freshdesk API? Working with a Freshdesk Driver is different than connecting with Freshdesk through other means. Freshdesk API integrations require technical experience from a software developer or IT resources. Additionally, due to the constant evolution of APIs and services, once you build your integration you have to constantly maintain Freshdesk integration code moving forward. By comparison, our Freshdesk Drivers offer codeless access to live Freshdesk data for both technical and non-technical users alike. Any user can install our drivers and begin working with live Freshdesk data from any client application. Because our drivers conform to standard data interfaces like ODBC, JDBC, ADO.NET etc. they offer a consistent, maintenance-free interface to Freshdesk data. We manage all of the complexities of Freshdesk integration within each driver and deploy updated drivers as systems evolve so your applications continue to run seamlessly. If you need truly zero-maintenance integration, check out connectivity to Freshdesk via CData Connect Cloud. With Connect Cloud you can configure all of your data connectivity in one place and connect to Freshdesk from any of the available Cloud Drivers and Client Applications. Connectivity to Freshdesk is managed in the cloud, and you never have to worry about installing new drivers when Freshdesk is updated. How is a Freshdesk Driver different than a Freshdesk connector? Many organizations draw attention to their library of connectors. After all, data connectivity is a core capability needed for applications to maximize their business value. However, it is essential to understand exactly what you are getting when evaluating connectivity. Some vendors are happy to offer connectors that implement basic proof-of-concept level connectivity. These connectors may highlight the possibilities of working with Freshdesk, but often only provide a fraction of capability. Finding real value from these connectors usually requires additional IT or development resources. Unlike these POC-quality connectors, every CData Freshdesk driver offers full-featured Freshdesk data connectivity. The CData Freshdesk drivers support extensive Freshdesk integration, providing access to all of the Freshdesk data and meta-data needed by enterprise integration or analytics projects. Each driver contains a powerful embedded SQL engine that offers applications easy and high-performance access to all Freshdesk data. In addition, our drivers offer robust authentication and security capabilities, allowing users to connect securely across a wide range of enterprise

3.1.0 • Public • Published 2 years ago ReadmeCode Beta3 Dependencies4 Dependents36 VersionsNode wrapper for Freshdesk v2 APIThanks 💙Installnpm install --save freshdesk-apiAlso, you could use version 1 of API, provided by Kumar Harsh @kumarharsh, but this version is obsolete, and marked as deprecated:npm install freshdesk-api@APIv1Usagevar Freshdesk = require("freshdesk-api");var freshdesk = new Freshdesk(" "yourApiKey");Or, with promises:var Freshdesk = require("freshdesk-api");var Promise = require("bluebird");var asyncFreshdesk = Promise.promisifyAll( new Freshdesk(" "yourApiKey"));// see usage examplesbluebird is not a dependency of this package, install it separately: npm install bluebirdExamplesCreate a new ticketfreshdesk.createTicket( { name: "test ticket", email: "test@test.com", subject: "test sub", description: "test description", status: 2, priority: 1, }, function (err, data) { console.log(err || data); });Update a ticketfreshdesk.updateTicket( 21, { description: "updated description", status: 2, priority: 1, }, function (err, data, extra) { console.log(err || data); });Get a ticketfreshdesk.getTicket(21, function (err, data, extra) { console.log(err || data);});Delete a ticketfreshdesk.deleteTicket(21, function (err, data, extra) { console.log(err || data);});Ticket attachmentsfreshdesk.createTicket( { description: "test description", attachments: [ fs.createReadStream("/path/to/file1.ext"), fs.createReadStream("/path/to/file2.ext"), ], }, function (err, data) { console.log(err || data); });Get a ticket PROMISIfied* for promisified version onlyasyncFreshdesk.getTicketAsync(21) .then((data, extra) => { console.log(data, extra) }) .catch(Freshdesk.FreshdeskError, err => { // typed `catch` exists only in bluebird console.log('ERROR OCCURED', err) })})Testing & mockingNote that node-freshdesk-api is using Undici as an HTTP client, which is not based on Node.js net module. As a result, it is not compatible with popular nock mocking library. When mocking node-freshdesk-api interactions, make sure to use built-in Undici mocking functionality.Alternatively, you can use tests of node-freshdesk-api itself as an example.The only exception are forms with attachments (field attachments is set and is an array) - these requests are handled using form-data library, use net module and need to be mocked with nock.You can also use a mock server (such as Pactum) for completely client-agnostic server mocking.Use with WebpackHere is a part of webpack.config:webpackConfig.node = { // ... console: true, fs: "empty", net: "empty", tls: "empty", // ...};A little bit more about webpack hereCallbackEvery SDK method receives a callback parameter. It is a function, which will be called on Freshdesk response received.Callback called with following arguments:err - Error instance (if occured) or nulldata - object. Freshdesk response, an object, parsed from JSONextra - additional data, gathered from response. For example, information about pagingextra parameterextra is an object with following fields:pageIsLast - indicates, that the response is generated from the last page, and there is no sense to play with page and per_page parameters. This parameter is useful for listXXX methods, called with paginationrequestId - value of x-request-id header from API responseExtended/debugging outputTo enable debug info, run your program with environment flagson linux$ DEBUG=freshdesk-api nodejs NAME-OF-YOUR-SCRIPT.jsFunctions and ResponsesTicketscreateTicket(ticket, callback) - Create a new ticket, list of parametersgetTicket(id, callback) -

Modified on: Wed, 12 Dec, 2018 at 11:09 AM We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead This feature is currently not available on Freshdesk Mint. This feature is not available on the old Freshdesk. Freshdesk Sprout Blossom Garden Estate Forest Omnichannel plans Estate Omnichannel Forest Omnichannel Freshdesk Free Growth Pro Enterprise Omnichannel plans Growth Omnichannel Pro Omnichannel Enterprise Omnichannel Freshdesk Omni (formerly CSS) Growth Pro Enterprise Displaying plans If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. You can login to your Freshdesk account using the Login option at the top-right on your Freshdesk Portal, which will be available in the URL yourcompanyname.freshdesk.com. This will take you to the login page where you can use your login credentials - email address and password, to access the helpdesk.You can also login from Did you find it helpful? Yes No Can you please tell us how we can improve this article? Great things come to those who signup Stay on top of product updates, get a snapshot of the best conversations in the Freshdesk community and a hand-picked good read every week :) Yay, great to have you on board :) jQuery('#contactForm').submit(function () { jQuery(".text").hide(); jQuery("#contactForm").hide(); sendContactForm(); return false;}); function sendContactForm(){ //return false; jQuery("#hidden_div").slideDown("slow"); setTimeout('jQuery("#hidden_div").slideUp();jQuery(".container").slideUp("slow")', 2500);} Related Articles

Modified on: Fri, 25 Jun, 2021 at 10:50 PM We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead This feature is currently not available on Freshdesk Mint. This feature is not available on the old Freshdesk. Freshdesk Sprout Blossom Garden Estate Forest Omnichannel plans Estate Omnichannel Forest Omnichannel Freshdesk Free Growth Pro Enterprise Omnichannel plans Growth Omnichannel Pro Omnichannel Enterprise Omnichannel Freshdesk Omni (formerly CSS) Growth Pro Enterprise Displaying plans If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. Account administrators (your role on the portal) would be able to download their Freshdesk account invoices from within the helpdesk. Please navigate to Admin -> Account -> Plans and Billing -> View Invoices from where you could download them. Kindly note that this is available only for online payments that have a registered card on the portal. For accounts with offline modes of payments (bank transfers and PayPal), contact support@freshdesk.com and we would be able to send them over. Did you find it helpful? Yes No Can you please tell us how we can improve this article? Great things come to those who signup Stay on top of product updates, get a snapshot of the best conversations in the Freshdesk community and a hand-picked good read every week :) Yay, great to have you on board :) jQuery('#contactForm').submit(function () { jQuery(".text").hide(); jQuery("#contactForm").hide(); sendContactForm(); return false;}); function sendContactForm(){ //return false; jQuery("#hidden_div").slideDown("slow"); setTimeout('jQuery("#hidden_div").slideUp();jQuery(".container").slideUp("slow")', 2500);} Related Articles