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Have chosen to use (FTP, HTTPS,TFTP, or HTTP server). Note: The MediatrixXXXX folder is typically installed at the root folder of the file server. You may choose another path, but the root of the path must be on the file server, otherwise the upgrade will fail. ResultThe Firmware Pack files are ready to be imported to the system. Top Installing a DGW Firmware Version Using the DGW Web Interface Before you beginMake sure to make a backup of your configuration and save the configuration script before proceeding to the next step.Note: Our QA tests cover five (5) major releases back for each new release. If you are upgrading from a load older than five (5) major releases back, you must install an intermediate version before upgrading to the newest one. The only exception is when upgrading from DGW 2.0.26.451 to DGW 2.0.42.768. Depending on the type of protocol you will use, the following procedures must be completed. Configuring the FTP Server Configuring the HTTP Server Configuring the TFTP Server Configuring the HTTPS Server Steps Go to Management/Firmware Upgrade. In the Firmware Packs Configuration table, in the Version field, enter the version of your Firmware Upgrade Pack. If you wish the unit to automatically restart immediately after the upgrade, select Enable from the Automatic Restart Enable selection list. Note: If you choose Disable, the unit must be manually restarted in order to complete the upgrade. A message will be displayed to restart the unit. If you chose Enable from the Automatic Restart Enable, complete the Automatic Restart Grace Delay field (optional). Note: This provides a delay for the telephony calls to be terminated before the unit is restarted. When there are no active calls, the unit will restart immediately. If you wish to allow a delay for the services, set the same parameter under System/Services. If you wish to restart the system with the default settings, set the Default Settings On Restart field to Enable. In the Firmware Pack field, enter Dgw. Note: Remember that the name is case sensitive. In the Transfer Configuration table from the Transfer Protocol selection list, select the type of protocol you wish to use to transfer your Firmware Upgrade. Note: This must be consistent with the file server you have configured. In the Host Name field, enter the file server IP address or FQDN. In the Location field, enter the path where the MediatrixXXXX folder is located relative to the root of the file server. Note: If the MediatrixXXXX folder was copied in the root of the file server, this field must remain empty. If your server requires authentication, enter your username and password. Note: Make sure the file server is started. Apply Install Now

Skip to end of metadata Created by , last modified on Aug 09, 2023 Go to start of metadata Firmware Upgrade From DGW v44.0 or Older2023-08-09For All Mediatrix ProductsDGW 49.2.2941Firmware Pack File ServersConfiguring the FTP Server Configuring the TFTP ServerConfiguring the HTTP ServerConfiguring the HTTPS ServerSimple Network Time Protocol (SNTP)Configuring the Mediatrix Unit to Use an SNTP ServerFirmware InstallationExtracting the Firmware Pack ZIP FileInstalling a DGW Firmware Version Using the DGW Web Interface Rollback to Previous FirmwareReverting to the Previous Firmware Version from DGW v.44.0 or olderAdvanced Firmware Upgrade Parameters Online HelpDGW DocumentationCopyright NoticeTop Firmware Pack The firmware pack is a ZIP file that contains the modules and the features to install on your Mediatrix unit when a new release is available. When unzipping the firmware pack, the content is extracted according to a pre-defined tree architecture. This creates a directory that contains the files required for the Mediatrix unit to properly upgrade its firmware. Top File Servers Configuring the FTP Server Before you beginIf you are not familiar with the procedure on how to set the FTP root path, please refer to your FTP server's documentation. Context Perform this procedure if you plan to use the FTP transport protocol. Steps Set an FTP service on the assigned server. Make sure the FTP server can be reached by the Mediatrix unit. Note: If the file server is located behind a firewall, make sure that TCP port 21 is open. Top Configuring the TFTP Server Before you beginIf you are not familiar with the procedure on how to set the TFTP root path, please refer to your TFTP server's documentation. ContextPerform this procedure if you plan to use the TFTP transport protocol. Steps Set a TFTP service on the assigned server. Make sure the TFTP server can be reached by the Mediatrix unit. Note: If the file server is located behind a firewall, make sure the UDP port 69 is open. Top Configuring the HTTP Server Before you beginIf you are not familiar with the procedure on how to set the HTTP root path, refer to your HTTP server's documentation. ContextPerform this procedure if you plan to use the HTTP transport protocol. Steps Set an HTTP service on the assigned server. Make sure the HTTP server can be reached by the Mediatrix unit. Note: If the file server is located behind a firewall, make sure the TCP port 80 is open. Top Configuring the HTTPS Server Before you begin If you are not familiar with the procedure on how to set the HTTPS root path, please refer to your HTTPS documentation. Make sure the unit is set to the proper date (refer to Configuring the Mediatrix Unit to Use an SNTP

Note: When the firmware pack update fails, the Mediatrix unit tries to download the firmware three times. ResultAll LEDs will cycle from left to right. The upgrade process should take less that 3 minutes and the unit will be restarted a few times. Once the upgrade will be completed, the new firmware pack version will appear under the Firmware Pack Installed table (Management/Firmware Upgrade). Top Rollback to Previous Firmware Reverting to the Previous Firmware Version from DGW v.44.0 or older Before you beginIt is only possible to revert to a previous version of the firmware if a previous version is available in the recovery bank. ContextThis feature does not apply to the Mediatrix 4102S model. Steps Go to Management/Firmware Upgrade. In the Firmware Pack Installed table, click Rollback. Note: The Rollback button is only available if there is a previous version available in the recovery bank. Note: Any configuration changes performed after the installation of the current firmware version will be lost. Note: Configuration parameters previous to the firmware upgrade will be restored. ResultYour system will be restarted on the previously installed version. Top Advanced Firmware Upgrade Parameters Although the services can be configured in great part in the Web browser, some aspects of the configuration can only be completed with the configuration parameters by : using a MIB browser using the CLI creating a configuration script containing the configuration parameters For more details on the following parameters, refer to the DGW Configuration Guide - Reference Guide published on the Media5 Documentation Portal. The Reference Guide contains all the parameters used in the DGW software with their description, default values, and interactions. . Fpu. MfpTransferTlsVersion Fpu. MfpTransferCipherSuite Fpu. MfpTransferCertificateValidation Fpu. MfpTransferCertificateTrustLevel Top Online Help If you are not familiar with the meaning of the fields and buttons, click Show Help, located at the upper right corner of the Web page. When activated, the fields and buttons that offer online help will change to green and if you hover over them, the description will bedisplayed.Top DGW Documentation Mediatrix devices are supplied with an exhaustive set of documentation. Mediatrix user documentation is available on the Media5 Documentation Portal. Several types of documents were created to clearly present the information you are looking for. Our documentation includes: Release notes: Generated at each GA release, this document includes the known and solved issues of the software. It also outlines the changes and the new features the release includes. Configuration notes: These documents are created to facilitate the configuration of a specific use case. They address a configuration aspect we consider that most users will need to perform. However, in some cases, a configuration note is created after receiving a question from a customer. They

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