Twilio

Service Outages Do You Use Twilio Flex? Review Summary Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations. Pros Easy to use APIs for building custom communication solutions. Highly scalable and reliable infrastructure can handle large volumes of traffic. Cons Steep learning curve for developers not familiar with Twilio's platform. Pricing can be complex and difficult to understand. Did you find this information valuable? YES NO Videos on Twilio Flex Getting Started w... Quickly Deploy a ... Setting Up for Tw... Twilio Flex Screenshots Twilio Flex Demo ... Twilio Flex Demo ... Twilio Flex Demo ... Twilio Flex Demo ... Twilio Flex FAQs What are the top alternatives for Twilio Flex? Does Twilio Flex provide API? Yes, Twilio Flex provides API. Articles on Twilio Flex Disclaimer This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

Your CNAM Trust Product to your End User1// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);10async function createTrustProductEntityAssignment() {11const trustProductsEntityAssignment = await client.trusthub.v112.trustProducts("YOUR_CNAM_TRUST_PRODUCT_SID")13.trustProductsEntityAssignments.create({14objectSid: "YOUR_CNAM_END_USER_SID",17console.log(trustProductsEntityAssignment.sid);20createTrustProductEntityAssignment();Output2"sid": "BVaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",3"trust_product_sid": "YOUR_CNAM_TRUST_PRODUCT_SID",4"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",5"object_sid": "YOUR_CNAM_END_USER_SID",6"date_created": "2019-07-31T02:34:41Z",7"url": " Phone Number to CNAM Trust ProductYou'll need the CNAM Trust Product SID, returned from the API call in Step 3You'll need the Phone Number SID(s) you assigned to your Business Profile earlier. (Note: Only those phone numbers already assigned to your Business Profile are eligible)You'll need your Buisness Profile SID. It starts with "BU".To retrieve any of these SIDs via API, see the Additional API Calls section below.Note: Don't change the ChannelEndpointTypeAssign Phone Numbers to your CNAM Trust ProductLink to code sample: Assign Phone Numbers to your CNAM Trust Product1// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);10async function createTrustProductChannelEndpointAssignment() {11const trustProductsChannelEndpointAssignment = await client.trusthub.v112.trustProducts("YOUR_CNAM_TRUST_PRODUCT_SID")13.trustProductsChannelEndpointAssignment.create({14channelEndpointSid: "YOUR_PHONE_NUMBER_SID",15channelEndpointType: "phone-number",18console.log(trustProductsChannelEndpointAssignment.sid);21createTrustProductChannelEndpointAssignment();Output2"sid": "RAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",3"trust_product_sid": "YOUR_CNAM_TRUST_PRODUCT_SID",4"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",5"channel_endpoint_sid": "YOUR_PHONE_NUMBER_SID",6"channel_endpoint_type": "phone-number",7"date_created": "2019-07-31T02:34:41Z",8"url": " CNAM Trust ProductSubmit CNAM Trust Product for VettingLink to code sample: Submit CNAM Trust Product for Vetting1// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token

Of the Flex chat channel resource to fetch.Pattern: ^CH[0-9a-fA-F]{32}$Min length: 34Max length: 341// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);10async function fetchChannel() {11const channel = await client.flexApi.v112.channel("CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")15console.log(channel.accountSid);Output2"flex_flow_sid": "FOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",3"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",4"sid": "CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",5"task_sid": "WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",6"user_sid": "USaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",7"date_created": "2016-08-01T22:10:40Z",8"date_updated": "2016-08-01T22:10:40Z",9"url": " multiple Channel resourcesread-multiple-channel-resources page anchorGET parametersquery-parameters page anchorProperty nameTypeRequiredPIIDescriptionPageSizeintegerOptionalHow many resources to return in each list page. The default is 50, and the maximum is 1000.Minimum: 1Maximum: 1000The page index. This value is simply for client state.Minimum: 0The page token. This is provided by the API.List multiple ChannelsLink to code sample: List multiple Channels1// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);10async function listChannel() {11const channels = await client.flexApi.v1.channel.list({ limit: 20 });13channels.forEach((c) => console.log(c.accountSid));Output5"first_page_url": " null,7"url": " "flex_chat_channels"13"flex_flow_sid": "FOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",14"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",15"sid": "CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",16"task_sid": "WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",17"user_sid": "USaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",18"date_created": "2016-08-01T22:10:40Z",19"date_updated": "2016-08-01T22:10:40Z",20"url": " a Channel resourcedelete-a-channel-resource page anchorDELETE parameterspath-parameters-1 page anchorProperty nameTypeRequiredPIIDescriptionThe SID of the Flex chat channel resource to delete.Pattern: ^CH[0-9a-fA-F]{32}$Min length: 34Max length: 341// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);10async function deleteChannel() {12.channel("CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")

Series to see how you can further enhance your ServiceNow integration with Twilio.Al Kiramoto is a Solutions Engineer at Twilio who enjoys working with customers and solving business problems. He lives in Dallas, TX and enjoys a good barbecue and TexMex food. He can be reached at akiramoto [at] twilio.com.Additional resourcesThe following reference resources will provide you with in-depth information on some of the topics mentioned in this post:ServiceNow Quebec Notify documentationVideo: ServiceNow Notify Demo and Training from SAASNowVishal Ingle’s ServiceNow support articlesSetting up Twilio - How to read the Docs - Twilio Part 1Configure Notify with Twilio - How to read the Docs - Twilio Part 2Setting up Notify - How to read the Docs - Twilio Part 3Testing Notify-Twilio Integration - How to read the Docs - Twilio Part 4Using Notify with tasks - How to read the Docs - Twilio Part 5Make a call to the Incident Caller - How to read the Docs - Twilio Part 6Notify API - allows you to interact with Notify calls and SMS messages using scripts Related Posts Related Resources