Mimecast
Author: n | 2025-04-24
Affected Mimecast applications are: Mimecast Administration Console. Mimecast for Outlook. Mimecast Personal Portal. Mimecast Web Security Agent (Windows and Mac).
Mimecast Essentials for Outlook – Mimecast
Updated January 15, 2025 10:36 This article provides an overview of the Mimecast Personal Portal, including its features, settings, accessing delegate mailboxes, submitting feedback, troubleshooting login issues, and addressing known issues for uninterrupted email management.PAGE CONTENTSOverviewMimecast Personal Portal Settings Delegate MailboxesSubmitting Feedback and Getting Help Troubleshooting & Known IssuesWhat is the Mimecast Personal Portal?The Mimecast Personal Portal is an end-user application which provides access to your mailbox. An internet connection is required to manage your email communications across a range of devices. The Mimecast Personal Portal ensures uninterrupted email security by remaining functional during a server outage and allows your End Users to stay productive. During the outage, they can use secure messaging, access archived messages, calendar and use the Large File Send service. This set of articles aims to help you use the Mimecast Personal Portal, providing steps and information that will assist with accessing your mailbox and using each of the available features. Mimecast Personal Portal Settings Below is a table showing Mimecast Personal Portal settings. For more information on Application Settings, see: Email Security Cloud Gateway - Configuring Application Settings.Field / OptionDescriptionEnable Mimecast Personal PortalSelect the option to enable Mimecast Personal Portal Settings.Change Default Exchange Folder ViewDisplays Exchange Folders in Mimecast Personal Portal in either Full or Live View by default. However, this is dependent on the relevant Application Settings control specified above.Change Time ZoneEnables users to modify the Time Zone within Mimecast Personal Portal Settings.Allow PrintingEnables users to print emails within Mimecast Personal Portal.Change Default Home PageEnables users to modify the default landing page displayed when logged in to Mimecast Personal Portal.Exchange Folder ViewSets the default exchange folder view.Home PageThe default page displayed when users log in to Mimecast Personal Portal.Mimecast Personal Portal Session TimeoutControls the length of time before an inactive Mimecast Personal Portal session expires, requiring the user to log in again to continue working.Delegate MailboxesThis section describes how to access delegate mailboxes in the Mimecast Personal Portal, where access has been configured. It is intended for End Users.If you've been assigned delegate mailbox access, you are able access and use Mimecast Personal Portal to a specific user's mailbox.Note: During a continuity event, delegate access is still available and operates in the same way.Accessing a Delegated MailboxClick on your Profile Avatar in the top right hand corner. A list of the delegated accounts you can access is displayed.Click on the Open button next to For Outlook is opened, only the General section of the Mimecast tab is displayed. This is usually due to the Mimecast Windows service not running when Microsoft Outlook is started.ResolutionShut down Microsoft Outlook.Open the Microsoft Services by:Clicking the Start button.Clicking the Run menu item.Typing services.msc.View the status of the service. If necessary, start it by:Right-click on the msddsk.exe service (called Mimecast.Services.Windows.Personal).Clicking the Start menu item.Open Microsoft Outlook.If the service has started, but the issue persists, another application/add-in may be stopping the Mimecast service from starting. Mimecast Support will be able to assist you in investigating what is causing this behavior.Could Not Access NetworkProblemA significant delay is experienced when starting Microsoft Outlook, resulting in a Could not access network location \Hewlett-Packard\\ error.SolutionSome possible causes would need to be investigated, as this error could indicate a conflict with a third-party application. This error can be caused by an entry in the registry, which causes issues on Windows 7 when running some installers.Monitor Mimecast for Outlook performance by:Ensuring the latest Office Service Packs are installedUninstalling Mimecast for Outlook and record the Microsoft Outlook load time.Perform a clean install of Mimecast for Outlook, start Microsoft Outlook, and record the load time.Disable the certificate check for publisher's revocation and server revocation (in Internet Explorer).Start Microsoft Outlook and record the load time.Temporarily disable all other add-ins apart from Mimecast for Outlook.Start Microsoft Outlook and record the load time.Submit the findings to Mimecast Support and your Mimecast for Outlook Logs for further analysis.Review this link as aMimecast for Outlook - Prerequisites – Mimecast
Updated November 27, 2024 15:09 This article describes how to install the Mimecast Security Agent for Windows using Group Policy Object (GPO), and is intended for use by Administrators.PAGE CONTENTSPrerequisitesCreating a Transform File (.MST)Installing the Mimecast Security Agent for Windows using GPO PrerequisitesBefore deploying the Mimecast Web Security agent to the client machines, you must ensure the following have been met:Prerequisites for Mimecast Web Security.Prerequisites for Mimecast Security Agent for Windows.Creating a Transform File (.MST)These instructions describe how to create a transform file (.MST) using Orca. You can use other third party software capable of creating transform files, but these are not covered here.You can create a transform file using Orca by using the following steps:Download and install Orca.On the machine where Orca is installed, download the Mimecast Web Security Agent MSI File for Windows. See Installing the Mimecast Security Agent for Windows.Extract the .ZIP file to a directory.Start Orca via the Start Menu.Click on the File | Open.Select the MimecastSecurityAgentWorkstation64.msi file from the extracted .ZIP file directory.Click on the Open button.Click on the Transform | New Transform.Select the Property table.Click on Tables | Add Row.Note:Newer versions of the agent already have the LICENSEKEY property, meaning step 10 can be skipped.Complete the Add Row dialog as follows:Property: LICENSEKEYValue: Enter the license key and click OK. This can be obtained either from the:Mimecast Administration Console. Navigate to Web Security | Agent Settings and select the Installation tab.Customerkey file that forms part of the Mimecast Security Agent installation download.Click on the OK button to add the LICENSEKEY property to the table.Click on the Transform | Generate Transform menu item. The Save Transform As dialog is displayed.Specify a transform File Name in your chosen directory.Click on the Save button.Installing the Mimecast Security Agent for Windows using GPOYou can install the Mimecast Security Agent for Windows using GPO with the .MST file by using the following steps:Open the Group Policy Management Console on the machine you use to manage your GPOs.Create a GPO in the Forests | Domains | Group Policy Objects folder, giving it an appropriate name (e.g. Mimecast Web Security Agent). See. Affected Mimecast applications are: Mimecast Administration Console. Mimecast for Outlook. Mimecast Personal Portal. Mimecast Web Security Agent (Windows and Mac). where to download. where to download Skip to content. Knowledge. Mimecast Support 18 Mimecast Essentials for Outlook; 16 Mimecast for Mac; 390 Mimecast for Outlook; 25 Mimecast Mobile; 22 Mimecast Partner; 206 Mimecast Personal Portal; 69 Mimecast Synchronization Engine; Protection for Microsoft Teams;Careers at Mimecast - Mimecast Careers
Updated February 17, 2025 10:59 This article gives an overview of the functionality, benefits, and known incompatibilities of Mimecast Web Security, and is intended for use by Administrators.What is Mimecast Web Security?Mimecast Web Security gives your users strong security protection from malicious activity that has been initiated by users or malware (at the server level or front line later of the web). It works by blocking access to inappropriate websites based on your configured policies and features.When combined with our Secure Email Gateway and Targeted Threat Protection services, Mimecast Web Security offers a single, cloud-based utility that protects against the two dominant cyber attack vectors: email and the web.For detailed information on how to configure, optimize, integrate, and troubleshoot, see the Web Security Knowledge Hub. Benefits of Mimecast Web SecurityFeatures and tools can be easily configured and maintained via the Mimecast Administration Console:Policies are applied consistently, with integration to other features such as Targeted Threat Protection - URL Protect, giving in-depth defense across email and the web. They can also be configured based on location (office/server/gateway IP), groups, or domains.There's no need to deploy a Mimecast certificate to view our block and warning pages for sites using SSL certificate ( can view consolidated real-time reporting of web usage and security risks via activity logs and dashboard analytics.Lightweight security at the domain layer stops threats before they reach your network, improving your organization's overall protection.Services and users' devices are protected when on the corporate networkUser's devices are protected when roaming or Updated February 17, 2025 11:13 This article explains how you can view the device information and protection status of your corporate devices by using the Mimecast Security Agent, and is intended for use by Administrators.Organizing Protected DevicesViewing Protected DevicesTo ensure you've visibility of the most recent active devices, only those that have synchronized in the past 90 days are displayed.Note:Click on each section in the left-hand navigation panel to progress to each one.You can see a list of your protected devices, by using the following steps:Log on to the Mimecast Administration Console.Navigate to Web Security | Protected Devices. The Status column displays each device's state:Protected: The Mimecast Security Agent is operational and protecting the device.Unprotected: The Mimecast Security Agent is not operational and the device is not protected.Disabled: The Mimecast Security Agent has been disabled by using the disabler password.Note:If a device is not listed, this could be due to the Prerequisites not being met, network connectivity issues or a misconfiguration on the device.Click on a Protected Device to display the Details slide out panel, which displays:MSA Status (Windows, Windows Server, and Mac).Note:Windows Server displays a Server Users tab inside the slide out panel. Device SpecificationOS SpecificationNetwork Details The protected device's details panel is useful when troubleshooting the connection for the Mimecast Security Agent, particularly the DNS server. The level of detail displayed in this tab differs according to the OS being used:Windows and Mac: The Mimecast Security Agent status panel displays the icons shown below. If the connection forMimecast for Outlook - Troubleshooting – Mimecast
The delegate mailbox you want to access. A new browser tab is displayed for the delegate's account.Once access to a delegate's mailbox is displayed, all the functionality available to your account is available for the delegate's account. This includes the ability to access their:Inbox and Sent Items folderArchive foldersCalendarsPersonal / Moderated On Hold queuesBounced / Rejected Messages listsManaged Senders listsWhen composing a message, it is sent from the delegated user.To switch back to your profile, click on the original browser tab.Submitting Feedback and Getting HelpShould you wish to provide feedback relating to the Mimecast Personal Portal, ask a question, get assistance from support or provide information on an existing support case, the following information will assist in doing this. Users of the Mimecast Personal Portal are also able to submit feedback to Mimecast to request additional features. However, it is best practice to liaise with your Mimecast Customer Advocate, in order for us to fully scope your requirements.Note:There is no Service Level Agreement (SLA) associated with the feedback mechanisms, and response times may vary. Feedback is not received by your internal IT administrators and should not be used to report general IT issues.There are two ways to submit feedback, ask a question or get assistance via the Mimecast Personal Portal:From the Mimecast Personal Portal Dashboard, Select the Settings icon next to your user account name.Select one of the below options:OptionDescriptionContact Support Get assistance from our technical support team.Ask a QuestionAsk questions and engage in discussions via the Community Forums.Share an IdeaSearch existing product ideas or influence the road map yourself in Mimecaster Central.Send Technical InformationProvide additional information for an existing Mimecast Support case. Add the reference number of your support case, along with any additional information, and click the Submit button.Alternatively: Select the Help icon next to the Settings icon.A pop-up window will appear:Depending on your requirements, you can either use the Search Bar to search Mimecaster Central for Knowledge Base articles, OR , Select the Dropdown option next to the Contact Support button to perform any of the four actions.Troubleshooting & Known IssuesTroubleshootingYou can log in to the Mimecast Personal Portal using either your network password, or a Mimecast Cloud password (depending on what has been configured by your Administrator). Your organization may also enable Two-Step Authentication, which requires a secure token to log in.If you are unable to log in, it could be due to one of theMimecast for Outlook - Mimecast Community
**Important Information***The Mimecast Security Agent (MSA) is for corporate use and only works with the Mimecast Web Security service which is licensed separately. The iOS device it is deployed or downloaded to must be in Supervised mode.OverviewMimecast Web Security is designed to protect your organization's employees against malicious and inappropriate websites based on configurable policies and Mimecast’s threat intelligence capabilities. Protecting at the DNS level, and using an intelligent proxy to analyze suspicious sites, Mimecast Web Security is fast to setup and simple to manage.The Mimecast Security Agent (MSA) for iOS ensures that web access from iOS devices is always protected, whether used in the office, at home or from just about anywhere in the world. Users can check the agent status to know whether they’re protected and see recent blocked activities. They will also see a device notification if using an app that connects to a domain that is blocked by corporate policy or if it is harmful.EMM SupportThis app must be deployed via an Enterprise Mobility Management (EMM) platform that supports the AppConfig standard, giving the administrator the ability to enforce corporate security policies. The iOS device that the agent is deployed to must be in Supervised mode. Apple Device Enrolment Program (DEP) and Apple Configurator 2 are supported. What’s New The latest version contains bug fixes and performance improvements. Ratings and Reviews App Privacy The developer, Mimecast UK Ltd, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy. No Details Provided The developer will be required to provide privacy details when they submit their next app update. Information Provider Mimecast UK Ltd Size 20.1 MB Category Productivity Compatibility iPhone Requires iOS 12.0 or later. iPad Requires iPadOS 12.0 or later. iPod touch Requires iOS 12.0 or later. Apple Vision Requires visionOS 1.0 or later. Copyright © Mimecast LTD Price Free Developer Website App Support Privacy Policy Developer Website App Support Privacy Policy More By This Developer You Might Also Like. Affected Mimecast applications are: Mimecast Administration Console. Mimecast for Outlook. Mimecast Personal Portal. Mimecast Web Security Agent (Windows and Mac).Mimecast for Outlook - Notifications – Mimecast
**Important Information***The Mimecast Security Agent (MSA) is for corporate use and only works with the Mimecast Web Security service which is licensed separately. The iOS device it is deployed or downloaded to must be in Supervised mode.OverviewMimecast Web Security is designed to protect your organization's employees against malicious and inappropriate websites based on configurable policies and Mimecast’s threat intelligence capabilities. Protecting at the DNS level, and using an intelligent proxy to analyze suspicious sites, Mimecast Web Security is fast to setup and simple to manage.The Mimecast Security Agent (MSA) for iOS ensures that web access from iOS devices is always protected, whether used in the office, at home or from just about anywhere in the world. Users can check the agent status to know whether they’re protected and see recent blocked activities. They will also see a device notification if using an app that connects to a domain that is blocked by corporate policy or if it is harmful.EMM SupportThis app must be deployed via an Enterprise Mobility Management (EMM) platform that supports the AppConfig standard, giving the administrator the ability to enforce corporate security policies. The iOS device that the agent is deployed to must be in Supervised mode. Apple Device Enrolment Program (DEP) and Apple Configurator 2 are supported. Novedades The latest version contains bug fixes and performance improvements. Calificaciones y reseñas 5.0 de 5 2 calificaciones Privacidad de la app Mimecast UK Ltd, que desarrolló esta app, no ofreció detalles sobre sus prácticas de privacidad y el envío de datos a Apple. Para obtener detalles, consulta la política de privacidad del desarrollador. No se proporcionaron detalles La compañía o persona que desarrolló la app tendrá que proporcionar detalles sobre la privacidad cuando envíe su próxima actualización de app. Información Vendedor Mimecast UK Ltd Tamaño 20.1 MB Categoría Productividad Compatibilidad iPhone Requiere iOS 12.0 o posterior. iPad Requiere iPadOS 12.0 o posterior. iPod touch Requiere iOS 12.0 o posterior. Apple Vision Requiere visionOS 1.0 o posterior. Copyright © Mimecast LTD Precio Gratis Sitio web del desarrollador Soporte para apps Política de privacidad Sitio web del desarrollador Soporte para apps Política de privacidad Más de este desarrollador Quizás te intereseComments
Updated January 15, 2025 10:36 This article provides an overview of the Mimecast Personal Portal, including its features, settings, accessing delegate mailboxes, submitting feedback, troubleshooting login issues, and addressing known issues for uninterrupted email management.PAGE CONTENTSOverviewMimecast Personal Portal Settings Delegate MailboxesSubmitting Feedback and Getting Help Troubleshooting & Known IssuesWhat is the Mimecast Personal Portal?The Mimecast Personal Portal is an end-user application which provides access to your mailbox. An internet connection is required to manage your email communications across a range of devices. The Mimecast Personal Portal ensures uninterrupted email security by remaining functional during a server outage and allows your End Users to stay productive. During the outage, they can use secure messaging, access archived messages, calendar and use the Large File Send service. This set of articles aims to help you use the Mimecast Personal Portal, providing steps and information that will assist with accessing your mailbox and using each of the available features. Mimecast Personal Portal Settings Below is a table showing Mimecast Personal Portal settings. For more information on Application Settings, see: Email Security Cloud Gateway - Configuring Application Settings.Field / OptionDescriptionEnable Mimecast Personal PortalSelect the option to enable Mimecast Personal Portal Settings.Change Default Exchange Folder ViewDisplays Exchange Folders in Mimecast Personal Portal in either Full or Live View by default. However, this is dependent on the relevant Application Settings control specified above.Change Time ZoneEnables users to modify the Time Zone within Mimecast Personal Portal Settings.Allow PrintingEnables users to print emails within Mimecast Personal Portal.Change Default Home PageEnables users to modify the default landing page displayed when logged in to Mimecast Personal Portal.Exchange Folder ViewSets the default exchange folder view.Home PageThe default page displayed when users log in to Mimecast Personal Portal.Mimecast Personal Portal Session TimeoutControls the length of time before an inactive Mimecast Personal Portal session expires, requiring the user to log in again to continue working.Delegate MailboxesThis section describes how to access delegate mailboxes in the Mimecast Personal Portal, where access has been configured. It is intended for End Users.If you've been assigned delegate mailbox access, you are able access and use Mimecast Personal Portal to a specific user's mailbox.Note: During a continuity event, delegate access is still available and operates in the same way.Accessing a Delegated MailboxClick on your Profile Avatar in the top right hand corner. A list of the delegated accounts you can access is displayed.Click on the Open button next to
2025-03-25For Outlook is opened, only the General section of the Mimecast tab is displayed. This is usually due to the Mimecast Windows service not running when Microsoft Outlook is started.ResolutionShut down Microsoft Outlook.Open the Microsoft Services by:Clicking the Start button.Clicking the Run menu item.Typing services.msc.View the status of the service. If necessary, start it by:Right-click on the msddsk.exe service (called Mimecast.Services.Windows.Personal).Clicking the Start menu item.Open Microsoft Outlook.If the service has started, but the issue persists, another application/add-in may be stopping the Mimecast service from starting. Mimecast Support will be able to assist you in investigating what is causing this behavior.Could Not Access NetworkProblemA significant delay is experienced when starting Microsoft Outlook, resulting in a Could not access network location \Hewlett-Packard\\ error.SolutionSome possible causes would need to be investigated, as this error could indicate a conflict with a third-party application. This error can be caused by an entry in the registry, which causes issues on Windows 7 when running some installers.Monitor Mimecast for Outlook performance by:Ensuring the latest Office Service Packs are installedUninstalling Mimecast for Outlook and record the Microsoft Outlook load time.Perform a clean install of Mimecast for Outlook, start Microsoft Outlook, and record the load time.Disable the certificate check for publisher's revocation and server revocation (in Internet Explorer).Start Microsoft Outlook and record the load time.Temporarily disable all other add-ins apart from Mimecast for Outlook.Start Microsoft Outlook and record the load time.Submit the findings to Mimecast Support and your Mimecast for Outlook Logs for further analysis.Review this link as a
2025-03-30Updated November 27, 2024 15:09 This article describes how to install the Mimecast Security Agent for Windows using Group Policy Object (GPO), and is intended for use by Administrators.PAGE CONTENTSPrerequisitesCreating a Transform File (.MST)Installing the Mimecast Security Agent for Windows using GPO PrerequisitesBefore deploying the Mimecast Web Security agent to the client machines, you must ensure the following have been met:Prerequisites for Mimecast Web Security.Prerequisites for Mimecast Security Agent for Windows.Creating a Transform File (.MST)These instructions describe how to create a transform file (.MST) using Orca. You can use other third party software capable of creating transform files, but these are not covered here.You can create a transform file using Orca by using the following steps:Download and install Orca.On the machine where Orca is installed, download the Mimecast Web Security Agent MSI File for Windows. See Installing the Mimecast Security Agent for Windows.Extract the .ZIP file to a directory.Start Orca via the Start Menu.Click on the File | Open.Select the MimecastSecurityAgentWorkstation64.msi file from the extracted .ZIP file directory.Click on the Open button.Click on the Transform | New Transform.Select the Property table.Click on Tables | Add Row.Note:Newer versions of the agent already have the LICENSEKEY property, meaning step 10 can be skipped.Complete the Add Row dialog as follows:Property: LICENSEKEYValue: Enter the license key and click OK. This can be obtained either from the:Mimecast Administration Console. Navigate to Web Security | Agent Settings and select the Installation tab.Customerkey file that forms part of the Mimecast Security Agent installation download.Click on the OK button to add the LICENSEKEY property to the table.Click on the Transform | Generate Transform menu item. The Save Transform As dialog is displayed.Specify a transform File Name in your chosen directory.Click on the Save button.Installing the Mimecast Security Agent for Windows using GPOYou can install the Mimecast Security Agent for Windows using GPO with the .MST file by using the following steps:Open the Group Policy Management Console on the machine you use to manage your GPOs.Create a GPO in the Forests | Domains | Group Policy Objects folder, giving it an appropriate name (e.g. Mimecast Web Security Agent). See
2025-03-28Updated February 17, 2025 10:59 This article gives an overview of the functionality, benefits, and known incompatibilities of Mimecast Web Security, and is intended for use by Administrators.What is Mimecast Web Security?Mimecast Web Security gives your users strong security protection from malicious activity that has been initiated by users or malware (at the server level or front line later of the web). It works by blocking access to inappropriate websites based on your configured policies and features.When combined with our Secure Email Gateway and Targeted Threat Protection services, Mimecast Web Security offers a single, cloud-based utility that protects against the two dominant cyber attack vectors: email and the web.For detailed information on how to configure, optimize, integrate, and troubleshoot, see the Web Security Knowledge Hub. Benefits of Mimecast Web SecurityFeatures and tools can be easily configured and maintained via the Mimecast Administration Console:Policies are applied consistently, with integration to other features such as Targeted Threat Protection - URL Protect, giving in-depth defense across email and the web. They can also be configured based on location (office/server/gateway IP), groups, or domains.There's no need to deploy a Mimecast certificate to view our block and warning pages for sites using SSL certificate ( can view consolidated real-time reporting of web usage and security risks via activity logs and dashboard analytics.Lightweight security at the domain layer stops threats before they reach your network, improving your organization's overall protection.Services and users' devices are protected when on the corporate networkUser's devices are protected when roaming or
2025-04-05Updated February 17, 2025 11:13 This article explains how you can view the device information and protection status of your corporate devices by using the Mimecast Security Agent, and is intended for use by Administrators.Organizing Protected DevicesViewing Protected DevicesTo ensure you've visibility of the most recent active devices, only those that have synchronized in the past 90 days are displayed.Note:Click on each section in the left-hand navigation panel to progress to each one.You can see a list of your protected devices, by using the following steps:Log on to the Mimecast Administration Console.Navigate to Web Security | Protected Devices. The Status column displays each device's state:Protected: The Mimecast Security Agent is operational and protecting the device.Unprotected: The Mimecast Security Agent is not operational and the device is not protected.Disabled: The Mimecast Security Agent has been disabled by using the disabler password.Note:If a device is not listed, this could be due to the Prerequisites not being met, network connectivity issues or a misconfiguration on the device.Click on a Protected Device to display the Details slide out panel, which displays:MSA Status (Windows, Windows Server, and Mac).Note:Windows Server displays a Server Users tab inside the slide out panel. Device SpecificationOS SpecificationNetwork Details The protected device's details panel is useful when troubleshooting the connection for the Mimecast Security Agent, particularly the DNS server. The level of detail displayed in this tab differs according to the OS being used:Windows and Mac: The Mimecast Security Agent status panel displays the icons shown below. If the connection for
2025-03-31