Jitbit HelpDesk Email API

Author: b | 2025-04-24

Controlling Jitbit HelpDesk from your email software. Try online Download Pricing Helpdesk Email API. HelpDesk Helpdesk Email API Email API. When you're sending a reply to a helpdesk Jitbit Helpdesk API samples (python, c, php, ruby, javascript) - Helpdesk-API/csharp.cs at master jitbit/Helpdesk-API. Include my email address so I can be contacted. Cancel

GitHub - jitbit/Helpdesk-API: Jitbit Helpdesk API samples

Jitbit HelpDesk is a powerful ticketing system designed to streamline customer support processes. The integration with ChatGPT, an advanced AI language model, adds new capabilities to the platform, enabling users to automatically generate ticket replies and summaries, improve the readability of their own replies, and customize prompts to ChatGPT. This article will guide you through the process of enabling the ChatGPT integration with Jitbit HelpDesk, both for SaaS and on-premise versions.Enabling ChatGPT IntegrationLog in to your Jitbit HelpDesk account with administrator privileges.Navigate to the "Admin" section in the main menu.In the "Admin" section, click on "Integrations."Find the "ChatGPT" section and enable it by checking the box.For SaaS Users:As a SaaS user, the integration is seamless, and no further action is required. Once the integration is enabled, you can start using the ChatGPT features immediately.For On-Premise Users:Obtain your ChatGPT API key. If you don't have one, visit OpenAI's website to sign up for an API key.In the "ChatGPT Integration" section, enter your API key in the designated field.Save the changes.Using ChatGPTWith the integration enabled, you can now use ChatGPT to generate ticket replies, summaries, and improve the readability of your own replies. Here's how:Navigate to the support ticket you'd like to reply to or summarize. You will see a "GPT" button in the ticket editor next to the "canned responses" button. After clicking the button, you will see four new buttons:Write a new replyWrite a summary of all previous conversation that happened in the ticketImprove your own replyCustom prompt to ChatGPTWhen

Helpdesk-API/powershell.ps1 at master jitbit/Helpdesk-API

Enough that you can track and manage every stage of the procedure. The best ones will provide detailed reports so that you can watch for trends and improve performance of your teams and systems – just like Jitbit's.Is a Self Hosted Helpdesk Web Application For You?A self hosted helpdesk will appeal to, amongst others, very large companies with massive customer support teams and their own high security servers and datacenters. Although Jitbit uses Amazon's fast, reliable and secure servers and has excellent back-up procedures in place it is understandable that some companies who have always kept everything in house have no intention of changing. It's also true that a hosted helpdesk web application is generally easier and less hassle to use, but for some the idea of having access to the C# written source-codes of Jitbit's helpdesk is a massive boon. If your in house developers are conversant in ASP.NET it can be handy for a big concern to add a few little additions to the program to fit around your current systems and only a self hosted helpdesk can do that. Jitbit does go further than most with our downloadable helpdesk though by making it web enabled. Access to your helpdesk wherever you are might not seem important to a company with a massive support team, but knowing that you can keep abreast of every stage of an issue wherever you are means your team can respond much more quickly and efficiently and don't always have to be tied to the desk. Jitbit are so confident that our helpdesk is the best on the market that we offer an unlimited trial version of our self-hosted helpdesk so why not give it a go and let us know what you think. No hassle, no pressure, just great service.

Helpdesk API reference - Jitbit Helpdesk Docs

Jitbit Helpdesk Server is a self-hosted version of our help desk software app that is installed on your windows-server. Your end-users access the app via a web-browser. We also offer a HOSTED version of this tool here.First, the definition. A web-based help desk software app - is the one you use with a browser over a network - either over the Internet or over your corporate intranet.So, why a web-based help desk?Why should you choose a web based help desk solution over traditional desktop software?Web based means "easier" to use than regular software - you don't have to install it locally, download any installers or drivers, worry about upgrading to the latest version or hardware compatibility on user's workstations.Web-based means "secure" since no data is stored locally on user's laptops, USB sticks or other removable storage devices which often gets stolen or lost. All the sensitive data is stored on a server, updated and secured in one place.Web-based means "works from anywhere" - you can work on the go, from home, from work, from a hotel room. Your data is accessible even on a mobile device.We offer two variations of our web-based help desk: self-hosted version that installs on your company's server, and the hosted help desk that runs on our enterprise-class server in a highly-secure data center.There are many important steps to earning a reputation as a company that provides first class customer service. You have to really enjoy helping people, always be up for the challenge to improve your service and have great top down leadership. One of the keys to all of these is having a helpdesk web application that you know will make the process from initial contact to resolution simple enough that anyone can step in and deal with an issue if necessary and powerful. Controlling Jitbit HelpDesk from your email software. Try online Download Pricing Helpdesk Email API. HelpDesk Helpdesk Email API Email API. When you're sending a reply to a helpdesk Jitbit Helpdesk API samples (python, c, php, ruby, javascript) - Helpdesk-API/csharp.cs at master jitbit/Helpdesk-API. Include my email address so I can be contacted. Cancel

Helpdesk-API/README.md at master jitbit/Helpdesk-API - GitHub

UPDATE 2021: Spiceworks is no longer supporting the self-hosted version, pushing customers to the cloud. Jitbit Helpdesk is often considered as a Spiceworks alternative. That is why we decided to create this comparison sheet and save you some time by analyzing the pricing structure and highlight the most notable differences.You might also want to check the other ticketing systems price and feature comparisons.Spiceworks, just as Jitbit, offers both self-hosted (update: not any more) and hosted version.Feature comparison SLAs and automation Yes Yes No No Unlimited customization Yes Yes No No Agent collision detection Yes Yes No No Automation rules and triggers Yes Yes No No Asset management Yes Yes No No Calendar scheduling Yes Yes Yes Yes Assign multiple agents to a ticket Yes Yes No No Desktop Applications No No Yes Yes Why choose Spiceworks over JitbitThe main reason to choose Spiceworks is obvious – it's the price. Their help desk version is free (powered by ADs). That said, their helpdesk software is an entry level app and lacks advanced features that are present in many other systems. If all you want is a basic helpdesk, Spiceworks is a very good deal.Why choose Jitbit over Spiceworks?Privacy!Even the self-hosted version of Spiceworks sends your data back to Spiceworks. The data includes details about your network environment, hardware specs of the machines in your environment, app usage data and sometimes even the contents of the tickets. Spiceworks clearly states all this in their "privacy policy", but who reads those, right?Jitbit - even the hosted version - is highly private. Our staff does not have access to your data unless you explicitly ask us to look at your instance. This is stated in our privacy policy. We are HIPAA and GDPR compliant and we can optionally sign a "data processing" (or a "BAA") agreement with your company.Also, being a paid app, Jitbit Helpdesk has more features, very easy to use and it's also not that expensive.Just take a look at the comparison table above. Jitbit comes with SLAs and automation engine, design customization options, agent collision detection, automation rules and triggers, asset management, calendar scheduling. Also, HIPAA Compliance, custom reports, logging and tons of different integrations.Check out other comparisons

Helpdesk-API/csharp.cs at master jitbit/Helpdesk-API - GitHub

Distributed cloud help deskJitbit Software offers a top-class cloud based help desk softwarepackage that uses a CDN* - a content-delivery network with 18 datacenters located all over the US and the rest of the world. We have partnered with CloudFlare Inc. - a leading provider of CDN-services for web applications - to be able to offer this amazing feature.CDN Helpdesk benefitsUsing a content delivery network gives you two main advantages – speed and reliability.At Jitbit we really care about our applications performance. You will be spending your entire work days using Helpdesk and we want it to be as responsive as possible. Our developers are constantly working to improve Helpdesk performance. Partnering with CloudFlare was one of the biggest breakthroughs we made in this area. Since we started using CDN, page load times reduced by half. And they were already small! For you as a customer it means that all our apps will work incredibly fast for you no matter where you located, since CloudFlare has 28 servers around the world. For the last three years our hosted Helpdesk was down only for a couple of hours each year. And that was mostly due to scheduled maintenances. We believe that for a helpdesk app it is extremely important to be as reliable as possible. Other businesses use it to communicate to their customers. If helpdesk goes down, their revenue goes down as well. The CDN helps us with that – it dynamically re-routes you to the appropriate servers and distributes workloads therefore keeping Jitbit's servers healthy.How does it workYour cloud helpdesk will stay lightning fast because it will be working from the nearest datacenter to your location. We have caching datacenters in Chicago, Los Angeles, New York, Dallas, Miami, San Francisco... Or London, Frankfurt, Singapore, Tokyo... But that's not all! The helpdesk app will be lightning fast for your customers all over the world.If you have users in Australia they will work with the Australian datacenter. If you have customers in Denver they will upload their files to our datacenter in Colorado. It "just works" without you even noticing the whole replication/caching procedures.Read more about CDN over at Wikipedia* - optional add-on offered free-of-charge with the "Enterprise" helpdesk plan only

Helpdesk-API/ruby.rb at master jitbit/Helpdesk-API - GitHub

This step-by-step guide explains how to create a Microsoft Cloud Services application to scan Intune, Microsoft 365, and Microsoft Entra ID (Azure AD) targets, or send Helpdesk and email alerts.Microsoft Cloud Services scanning is a feature introduced in Lansweeper 8.3. You must update your installation if you are running a lower Lansweeper version.You can configure a Microsoft Cloud Services application with the Azure portal. The application uses Microsoft Graph API to perform scanning.How does Lansweeper use Microsoft Cloud Services applications?Microsoft Cloud Services applications can be used to accomplish a variety of tasks.Lansweeper:Scan Intune V2 targetsLansweeper Classic:Scan Intune targetsScan Microsoft 365 targetsScan Microsoft Entra ID (Azure Active Directory) users and groupsSend Helpdesk and email alerts with a Microsoft Cloud Services applicationPrerequisitesThe scanning service can reach the following URLs:For retrieving data: and generating an authentication token: 1.2 or higher is enabled on the device hosting the Lansweeper scanning serviceRegister an applicationLog in to your company's Azure Portal.Navigate to the App Registrations service.Select New registration. Name your application, select a supported account type, then select Register. In the Overview tab, copy the Application (client) ID and the Directory (tenant) ID and save them for later.Add a client secretYou must add a client secret if you want to send Helpdesk and email alerts with a Microsoft Cloud Services application.Navigate to your app in the portal, then go to Certificates & Secrets > Client Secrets > New client secret.Give the client secret a Description and choose when it should Expire. Select Add.Copy the client secret

Helpdesk-API/python.py at master jitbit/Helpdesk-API - GitHub

Categories: Help Desk Software Customer Service Software Ticketing Software ... What is Jitbit? Industry Specialties: Serves all industries JitBit is a multilingual support system with basic capabilities such as ticket routing, a knowledge base, ticket filters and categorization, canned replies, an auto-responder, reporting, file attachments and asset tracking. It has native iPhone and Android programs for tablets and smartphones. The grid view shows the status of all ongoing and new cases. It also offers automation rules to define custom actions triggered by certain events. Group, merge, assign, categorize or tag tickets and add tags such as, "review," "feature request," or more. Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! Product Screenshots and Videos Based on our most recent analysis, Jitbit pricing starts at $15 (Monthly). Price $$$$$ i Starting From$15Pricing ModelMonthlyFree TrialYes, Request for Free Training Resources Jitbit is supported with the following types of training: DocumentationIn PersonLive OnlineVideosWebinars Support The following support services are available for Jitbit: EmailPhoneChatFAQForumHelp DeskKnowledge BaseTicketsTraining24/7 Live Support Jitbit Benefits and Insights Why use Jitbit? Key differentiators & advantages of Jitbit Streamlined Support: Handle multiple support channels (email, live chat, phone, social media) from a centralized dashboard, providing a seamless and efficient support experience.Enhanced Collaboration: Facilitate teamwork with built-in collaboration tools, including internal messaging, task assignment, and knowledge sharing, fostering efficient problem-solving.Improved Ticket Management: Prioritize and track support requests effectively with customizable workflows, automated routing, and ticket escalation rules, ensuring timely and appropriate responses.Comprehensive Reporting and Analytics: Gain valuable. Controlling Jitbit HelpDesk from your email software. Try online Download Pricing Helpdesk Email API. HelpDesk Helpdesk Email API Email API. When you're sending a reply to a helpdesk

Helpdesk Email Settings - Jitbit Helpdesk Docs

API provided by the HappyFox helpdesk is a RESTful web service. It supports operations like creating a ticket, adding updates to a ticket, listing tickets and users of the Helpdesk. It supports JSON, Form Url encoded and Multipart Form Data formats as payload.Requirements: The API requires following skills in any programming language. Making HTTP requests (using GET and POST HTTP methods as a minimum requirement). Doing HTTP Basic Authentication. Generating and reading data in the JSON format. Optionally making HTTP POST requests using content type of "multipart/form-data" (needed for ticket attachments)Documentation Conventions:The documentation indicates parameters that need to be replaced with actual values using the format . The entire string including the enclosing should be replaced.For example, if the parameter email is it should be replaced with the required email addressEndpoint url format: /api/1.1//The above tail url has to be suffixed with your HappyFox account url as shown belowEg. HTTP POST API calls are to be explicitly marked as https. Else, it would be considered as GET onlyNote: If you are using a custom domain, please use the custom domain urlAPI key and auth code are to be passed in Basic HTTP authentication format only. - refers the module which is being accessed viz., /tickets/, /users/ etc A full constructed example url is shown below. knowledge base article consists of all operations that can be done via the users endpoint.For HTTP POST methods, please ensure the IDs of the custom fields are as per /api/1.1/json/user_custom_fields/ List of topics covered in this articleNote: All timestamps in API responses are in UTC1. Get a list of contacts2. Search contacts3. Contact detail page4. Add new contact/Edit existing contact5. Add/Edit multiple contacts6. Remove contact(s) from Contact Group7. Enable/Disable login permission8. Get a list of all contact groups9. Get contact group details10. Create a contact group11. Edit contact group12. Add/Edit contacts of a contact group13. List all contact custom fields1. Get a list of contactsAPI Endpoint: /api/1.1/json/users/Method: GETExample response:{ "page_info": { "count": 10, "last_index": 62, "page_count": 7, "start_index": 1, "end_index": 10 }, "data": [ { "name": "John Doe", "primary_phone": { "type": "m", "number": "98765432", "id": 1 }, "phones": [ { "type": "m", "number": "98765432", "id": 1 } ], "created_at": null, "updated_at": null, "pending_tickets_count": 2, "contact_groups": [ { "tagged_domains": "example.com", "access_all_tickets_in_group": false, "description": "Example contact group", "name": "sample 21", "id": 2 } ], "tickets_count": 2, "id": 4, "email": "john@example.com", "custom_fields": [ { "name": "A", "value": null,

Helpdesk - Email Settings - Jitbit Helpdesk Manual

Change the asterisks by the API key of your Redmine. You can check this key in Administration > Settings > Incoming emails > Incoming email WS API key. If the key has not yet been generated, select “Enable WS for incoming emails” and click “Generate a key”. Then save the changes.Note: this URL simultaneously checks each and every mailbox you have configured in the different projects with the Helpdesk module enabled.3. Create a scheduled task in WindowsFinally, all that's left to do is create a scheduled task in Windows. To do this, we locate the Task Scheduler program andclick on “Create Task” optionname the task (e.g. Get mail)in Actions tab, click on New> Action: Start a program> Browse to find curl.exe (locate it on the route we've pointed out before.)> in Add arguments indicate the URL we had in point 2> in Triggers, we will indicate how often we want to check for messages in the mailbox (recommended: 5 minutes)Last we accept all changes made.And so we have created the scheduled task and the plugin is ready to convert the emails into Redmine tasks and Helpdesk tickets.What do you think of this solution? If you liked it, please share it on social networks 😉 Thank you!Ah…. If you like the Redmine theme you see in the first picture, it's Boostmine!. Controlling Jitbit HelpDesk from your email software. Try online Download Pricing Helpdesk Email API. HelpDesk Helpdesk Email API Email API. When you're sending a reply to a helpdesk Jitbit Helpdesk API samples (python, c, php, ruby, javascript) - Helpdesk-API/csharp.cs at master jitbit/Helpdesk-API. Include my email address so I can be contacted. Cancel

Jitbit Helpdesk - Email filtering in Jitbit - Knowledge base

API provided by the HappyFox helpdesk is a RESTful web service. It supports operations like creating a ticket, adding updates to a ticket, listing tickets and users of the Helpdesk. It supports JSON, Form Url encoded and Multipart Form Data formats as payload.Requirements:The API requires following skills in any programming language. Making HTTP requests (using GET and POST HTTP methods as a minimum requirement). Doing HTTP Basic Authentication. Generating and reading data in the JSON format. Optionally making HTTP POST requests using content type of "multipart/form-data" (needed for ticket attachments)Documentation Conventions:The documentation indicates parameters that need to be replaced with actual values using the format . The entire string including the enclosing should be replaced.For example, if the parameter email is it should be replaced with the required email addressEndpoint url format : /api/1.1//The above tail url has to be suffixed with your HappyFox account url as shown belowEg. If you are using a custom domain, please use the custom domain urlNote: All timestamps in API responses are in UTCAPI key and auth code are to be passed in Basic HTTP authentication format only. - refers the module which is being accessed viz., /reports/, /users/ etc A full constructed example url is shown below. knowledge base article consists of all operations that can be done via the reports endpoint.1. Get list of all reports2. View report summary3. View tabular view of a report4. View response stats5. View Staff Performance6. View Staff Activity7. View Contact Activity8. View SLA Performance9. Runtime filtering and sorting of reports1. Get list of all reportsProvides a paginated list of all reports that have been created and saved in the Main Menu --> All Reports module.API Endpoint: /api/1.1/json/reports/Method: GETExample Response:{ "last_index": 7, "rows": [ { "description": "", "name": "Test report", "id": 7 }, { "description": "All tickets that are created in the last week", "name": "Tickets created in last one week", "id": 3 } ], "page_count": 1, "start_index": 1, "end_index": 7}2. View Report SummaryTo see the summary of a report showing ticket count, completed count, assigned count etc, in one shot. API Endpoint: /api/1.1/json/report//The id of a report can be obtained from the /reports/ endpoint.Method: GETExample Response{ "ticket_count": 0, "completed_count": 0, "assigned_count": 0, "pending_count": 0, "unassigned_count": 0}3. View Tabular View of a reportThis endpoint allows access to the most frequently used option in the reports module from the UI, Tabular view.API Endpoint: /api/1.1/json/report//tabulardata/Method: GETExample Response:{ "rows": [ { "display_id": "#NCC00003439", "due_date": "24 Apr 2019", "status_id": 5, "status_name": "open", "assignee": "Pradeep CE", "id": 3439, "subject": "Test Ticket" }, { "display_id": "#CFC00003432", "due_date": "26 Apr 2019", "status_id": 3, "status_name": "new", "assignee": "-", "id": 3432, "subject": "Example ticket" } ], "sort_key": "duedate", "page_count": 5, "end_index": 10, "sort_order": "a", "last_index": 42,