Download Twilio Flex

Author: a | 2025-04-24

A basic understanding of Twilio Studio, Twilio Functions and Twilio Flex is recommended. Twilio CLI to test and deploy the plugin. A Twilio Flex instance created. Here's how to create a Flex instance. A Twilio phone Under Set up your Salesforce integration, click Download Twilio Flex CTI connector. The Twilio Flex CTI connector page opens in the Salesforce AppExchange. In Twilio Flex CTI for

Twilio Flex Review: A Complete Guide to Twilio Flex

Service Outages Do You Use Twilio Flex? Review Summary Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations. Pros Easy to use APIs for building custom communication solutions. Highly scalable and reliable infrastructure can handle large volumes of traffic. Cons Steep learning curve for developers not familiar with Twilio's platform. Pricing can be complex and difficult to understand. Did you find this information valuable? YES NO Videos on Twilio Flex Getting Started w... Quickly Deploy a ... Setting Up for Tw... Twilio Flex Screenshots Twilio Flex Demo ... Twilio Flex Demo ... Twilio Flex Demo ... Twilio Flex Demo ... Twilio Flex FAQs What are the top alternatives for Twilio Flex? Does Twilio Flex provide API? Yes, Twilio Flex provides API. Articles on Twilio Flex Disclaimer This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

Integrate Twilio Studio, Twilio Flex, and

Did you find this summary helpful? Thank you for your feedbackUser can configure the Twilio Flex dialer for Campaign Manager application to access the Twilio Flex API.Click the Dialer Configuration icon from the System Menu.Twilio Flex ConfigurationIn Twilio Flex Configuration page, all the configured dialers are listed with the following details:The dialer NameThe dialer DescriptionWorkspace SID on the Twilio Flex dialerSync Status: possible values are:Success: All entities from the Twilio Flex Workspace SID are synchronized with this Campaign Manager instance.Failed: All or some entities are not in sync with the mapped Twilio Flex Workspace.In Progress: The synchronize process is in progress. No edit operation is allowed during this state.The activate toggle button to enable or disable the dialer.Note:Active Twilio Flex configurations cannot be disabled if either Campaigns are executing under the project or Campaign Groups are mapped to Shared Lists in CSS.The Actions button pane allows you to edit a dialer or delete a dialer.Note:Before deleting a dialer, ensure all the Groups (Workflows) and Campaigns are in a Stopped or Time-suspended state.Adding a DialerTo add a new dialer, click Add Twilio Configuration at the bottom right of the listing screen. Perform the following steps:Enter a Name for the dialer. The dialer name should be no longer than eight characters.Enter a Description for the dialer.Enter the Twilio Flex Account SID for this dialer.Enter the Auth Token to enable your Campaign Manager application to access the Twilio Flex APIs.Click Connect to connect to the Twilio Flex application.If the credentials are correct, the

Integrate Twilio ConversationRelay with Twilio Flex for

This page describes Flex UI updates that you should be aware of when migrating to Flex UI 2.x.x. Review this information to determine if you need to make updates to your customizations to be compatible with Flex UI 2.x.x.For more information about the entire migration process, see Migrate from Flex UI 1.x.x to 2.x.x.Degraded modedegraded-mode page anchorWe have introduced a Degraded mode for Flex UI - now Flex UI will initialize with limited capabilities, even if some of the components like SDKs (TaskRouter, Conversations, Voice, or Sync) are down. In case of disruptions to Twilio's services, Flex users can still log in to Flex and perform certain tasks related to operational services. For example, in the case of Twilio Voice experiencing an incident, your agent will still be able to handle messaging tasks.Users will see a notification informing them of a possible disruption in the normal work of Flex UI and they will be able to download a thorough report with error details and logs.For more on error handling and reporting, check out our Troubleshooting the Flex UI guide.Conversations SDKconversations-sdk page anchorCurrently, the Flex UI uses the Programmable Chat SDK to handle messaging channels. In 2.x.x, the Flex UI uses the Conversations SDK to replicate this functionality.To ease migration of plugins from Flex UI 1.x.x to 2.x.x, we want to create a virtual bridge to also export Chat SDK-compatible constructs. Therefore, you can still use your Chat-based customizations with fewer changes. This bridge logic will render a warning highlighting that the accessed methods and properties are actually deprecated.Identified differences between the Chat and Conversation librariesidentified-differences-between-the-chat-and-conversation-libraries page anchorHere are the properties and methods that have been changed or removed.Chat ClientTypeChat ClientConversation ClientpropertychannelsconversationsmethodcreateChannelcreateConversationmethodgetChannelBySidgetConversationBySidmethodgetChannelByUniqueNamegetConversationByUniqueNamemethodgetSubscribedChannelsgetSubscribedConversationsmethodgetUserDescriptor// pass user insteadmethodgetLocalChannels// get subscribed channelseventchannelAddedconversationAddedeventchannelInvitedconversationInvitedeventchannelJoinedconversationJoinedeventchannelLeftconversationLefteventchannelRemovedconversationRemovedeventchannelUpdatedconversationUpdatedeventmemberJoinedparticipantJoinedeventmemberLeftparticipantLefteventmemberUpdatedparticipantUpdatedChannel vs ConversationstypeChannelConversationNotespropertyisPrivateReturns truepropertylastConsumedMessageIndexlastReadMessageIndexpropertytypeReturns a string 'private'propertyadvanceLastConsumedMessageIndexadvanceLastReadMessageIndexpropertymembersparticipantsNot exposedmethodgetMemberByIdentitygetParticipantByIdentitymethodgetMemberBySidgetParticipantBySidmethodgetMembersgetParticipantsmethodgetMembersCountgetParticipantsCountmethodgetUnconsumedMessagesCountgetUnreadMessagesCountmethodremoveMemberremoveParticipantmethodsetAllMessagesConsumedsetAllMessagesReadmethodsetNoMessagesConsumedsetAllMessagesUnreadmethodupdateLastConsumedMessageIndexupdateLastReadMessageIndexChannelDescriptorNo parallel in the Conversations SDK, we fall back to Conversation.UserDescriptorNo parallel in the Conversations SDK, we fall back to User.Chat User vs Conversation UsertypeChat UserConversation UserpropertyonlineisOnlinepropertynotifiableisNotifiableChat Message vs Conversation MessagetypeMessageMessageNotespropertychannelconversationpropertymemberSidparticipantSidChat Member vs Conversation ParticipanttypeMemberParticipantNotepropertychannelconversationpropertylastConsumedMessageIndexlastReadMessageIndexpropertylastConsumptionTimestamplastReadTimestampmethodgetUserDescriptorUse getUserevent argumentupdateReason 'lastConsumedMessageIndex'updatedReason'lastReadMessageIndex'event argumentupdateReason 'lastConsumptionTimestamp'updatedReason'lastReadTimestamp'Chat SDK methods and concepts dropped in the Conversations SDKThere's no concept of a public channel. All the conversations are private.Descriptors have been removed. They used to be a "snapshot" of the described entity. This is replaceable by returning the actual entity and unsubscribing from its changes.There is no invite method anymore on conversations. We fall back to the add method as their functionalities are very similar.Flex UI changesflex-ui-changes page anchorDeprecated reducerschannelschannelInputDeprecated propschannelchannelSidisMemberOfChannelmemberautoInitChannelactiveChatChannelchatChannel (on taskContext)Deprecated HelpersChatChannelHelper - replaced by ConversationHelperDeprecated methodsTaskHelper.getTaskChannelSidDeprecated notifications IDChatOrchestrationAddToConversationFailedChatOrchestrationDeactivateConversationFailedChatOrchestrationLeaveConversationFailedThe Flex UI 1.x.x uses the twilio-client(link takes you to an external page) SDK for voice communications. In 2.x.x, it uses the twilio-voice(link takes you to an external page) SDK for this functionality since the twilio-client. A basic understanding of Twilio Studio, Twilio Functions and Twilio Flex is recommended. Twilio CLI to test and deploy the plugin. A Twilio Flex instance created. Here's how to create a Flex instance. A Twilio phone Under Set up your Salesforce integration, click Download Twilio Flex CTI connector. The Twilio Flex CTI connector page opens in the Salesforce AppExchange. In Twilio Flex CTI for

Twilio Flex - docs.acqueon.com

Of the Flex chat channel resource to fetch.Pattern: ^CH[0-9a-fA-F]{32}$Min length: 34Max length: 341// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);10async function fetchChannel() {11const channel = await client.flexApi.v112.channel("CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")15console.log(channel.accountSid);Output2"flex_flow_sid": "FOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",3"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",4"sid": "CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",5"task_sid": "WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",6"user_sid": "USaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",7"date_created": "2016-08-01T22:10:40Z",8"date_updated": "2016-08-01T22:10:40Z",9"url": " multiple Channel resourcesread-multiple-channel-resources page anchorGET parametersquery-parameters page anchorProperty nameTypeRequiredPIIDescriptionPageSizeintegerOptionalHow many resources to return in each list page. The default is 50, and the maximum is 1000.Minimum: 1Maximum: 1000The page index. This value is simply for client state.Minimum: 0The page token. This is provided by the API.List multiple ChannelsLink to code sample: List multiple Channels1// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);10async function listChannel() {11const channels = await client.flexApi.v1.channel.list({ limit: 20 });13channels.forEach((c) => console.log(c.accountSid));Output5"first_page_url": " null,7"url": " "flex_chat_channels"13"flex_flow_sid": "FOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",14"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",15"sid": "CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",16"task_sid": "WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",17"user_sid": "USaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",18"date_created": "2016-08-01T22:10:40Z",19"date_updated": "2016-08-01T22:10:40Z",20"url": " a Channel resourcedelete-a-channel-resource page anchorDELETE parameterspath-parameters-1 page anchorProperty nameTypeRequiredPIIDescriptionThe SID of the Flex chat channel resource to delete.Pattern: ^CH[0-9a-fA-F]{32}$Min length: 34Max length: 341// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);10async function deleteChannel() {12.channel("CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")

Flex UI and Flex Plugins - Twilio

Along with the Flex CLI Plugin and the Serverless Plugin. Run the following commands to install them:2npm install twilio-cli@2.0 -g3# Install the Serverless and Flex as Plugins4twilio plugins:install @twilio-labs/plugin-serverless@latest5twilio plugins:install @twilio-labs/plugin-flex(information)InfoIf you're running Linux, click on the Linux tab for the Twilio CLI installation instructions. If you're running Windows, make sure to run the Windows command prompt as an administrator to install the Serverles/Flex plugins for the Twilio CLI. The Windows commands in this guide use PowerShell (for Node.js/npm installation).Deployment Timedeployment-time page anchor30 minutesTested Flex Versionstested-flex-versions page anchorFlex v1.18.1-1.24.3macOS / UnixWindows 10Configure your Flex Workspaceconfigure-your-flex-workspace page anchorIn order to use the solution, you need to prepare your Flex Task Assignment workspace.Retrieve your Flex settingsretrieve-your-flex-settings page anchorNavigate to your Flex project in the Twilio Console(link takes you to an external page). Copy your ACCOUNT SID and AUTH TOKEN, and create a new Twilio CLI profile using those credentials:You will be prompted to enter your Twilio Account SID, Auth Token, and a shorthand identifier for your profile. When choosing a shorthand identifier, pick one that is meaningful and that you can remember. Once your profile has been created, activate it by running:twilio profiles:use PROFILE_IDKeep in mind that this account will be used for the rest of the deployment. In order to switch accounts, use the following command:twilio profiles:use DIFFERENT_PROFILE_IDRetrieve your Flex Task Assignment workspace SID:twilio api:taskrouter:v1:workspaces:listExample Workspace SID1SID Friendly Name Prioritize Queue Order2WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Flex Task Assignment FIFOCreate a task channel for the preview dialing tasks using your Flex workspace SID that you

Twilio Flex Review: A Complete Guide to Twilio Flex - UC Today

(information)InfoThis guide is for Flex UI 1.x.x and channels that use Programmable Chat and Proxy. If you are using Flex UI 2.x.x or you are starting out, we recommend that you build with Flex Conversations.Flex Chat Channels allow agents to communicate with your customers across multiple channels like Webchat, SMS, and WhatsApp through a single chat interface. You can create a chat channel in Flex whenever you want to initiate a new communication flow between an agent and a customer. The Flex Chat Channel is an implementation of the Chat Channel Resource orchestrated for Flex.Channel Propertieschannel-properties page anchorProperty nameTypeRequiredDescriptionChild propertiesaccount_sidSIDOptionalThe SID of the Account that created the Channel resource and owns this Workflow.Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34flex_flow_sidSIDOptionalThe SID of the Flex Flow.Pattern: ^FO[0-9a-fA-F]{32}$Min length: 34Max length: 34The unique string that we created to identify the Channel resource.Pattern: ^CH[0-9a-fA-F]{32}$Min length: 34Max length: 34The SID of the chat user.Pattern: ^US[0-9a-fA-F]{32}$Min length: 34Max length: 34The SID of the TaskRouter Task. Only valid when integration type is task. null for integration types studio & externalPattern: ^WT[0-9a-fA-F]{32}$Min length: 34Max length: 34The absolute URL of the Flex chat channel resource.date_createdstringOptionaldate_updatedstringOptionalCreate a Channel resourcecreate-a-channel-resource page anchorPOST body parametersrequest-body-parameters page anchorEncoding type:application/x-www-form-urlencodedProperty nameTypeRequiredDescriptionChild propertiesFlexFlowSidSIDrequiredThe SID of the Flex Flow.Pattern: ^FO[0-9a-fA-F]{32}$Min length: 34Max length: 34The identity value that uniquely identifies the new resource's chat User.ChatUserFriendlyNamestringrequiredThe chat participant's friendly name.ChatFriendlyNamestringrequiredThe chat channel's friendly name.The Target Contact Identity, for example the phone number of an SMS.ChatUniqueNamestringOptionalThe chat channel's unique name.PreEngagementDatastringOptionalThe pre-engagement data.The SID of the TaskRouter Task. Only valid when integration type is task. null for integration types studio & externalPattern: ^WT[0-9a-fA-F]{32}$Min length: 34Max length: 34TaskAttributesstringOptionalThe Task attributes to be added for the TaskRouter Task.Whether to create the channel as long-lived.1// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);10async function createChannel() {11const channel = await client.flexApi.v1.channel.create({12chatFriendlyName: "ChatFriendlyName",13chatUserFriendlyName: "ChatUserFriendlyName",14flexFlowSid: "FOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",18console.log(channel.accountSid);Output2"flex_flow_sid": "FOaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",3"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",4"sid": "CHaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",5"task_sid": "WTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",6"user_sid": "USaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",7"date_created": "2016-08-01T22:10:40Z",8"date_updated": "2016-08-01T22:10:40Z",9"url": " a Channel resourcefetch-a-channel-resource page anchorGET parameterspath-parameters page anchorProperty nameTypeRequiredPIIDescriptionThe SID

Twilio Flex Plugin Upgrade to @twilio-labs/plugin-flex 5.1.3

About Twilio Flex Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more Platforms Supported Browser Based (Cloud) Organization Types Supported Large Enterprises Medium Business Modes of Support 24/7 (Live rep), Online Twilio Flex Pricing Free Trial Available No Credit Card Required, Get Started for Free Pricing Options Premium Plans ( Subscription ) Pricing Plans Active User Hour Plan $1.00 $1.00 per user You only pay for the time users are activeFeatures Call Logging Call recording Escalation Management Inbound Call Center Queue Management Reporting/Analytics Real-time Chat Named User Plan $150.00 $150.00 per user / month Named user pricing offers you predictable pricing so you can plan your contact center utilizationFeatures Call Logging Call recording Escalation Management Inbound Call Center Queue Management Reporting/Analytics Real-time Chat Infobip An Omnichannel Communications Platform For Businesses read more4.3 81 user ratings View Details Twilio Flex Vs Infobip Plivo The best communication platform is here read more4.5 874 user ratings View Details Twilio Flex Vs Plivo 84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more MSG91 A seamless cloud communication platform for your ever-changing busi... read more4.4 94 user ratings View Details Twilio Flex Vs MSG91 Twilio Flex Reviews User Rating 3/5 (Based on 763 Ratings) Rating Distribution Excellent 37.2% Very Good 12.8% Average 3.5% Poor 2.5% Terrible 43.9% User Sentiments Developer-Friendly API, Flexible and Customizable Platform, Comprehensive Communication Solutions, Real-time Communication CapabilitiesInconsistent Customer Support, Account Suspension Issues, Confusing User Interface, Occasional. A basic understanding of Twilio Studio, Twilio Functions and Twilio Flex is recommended. Twilio CLI to test and deploy the plugin. A Twilio Flex instance created. Here's how to create a Flex instance. A Twilio phone

Integrate Twilio ConversationRelay with Twilio Flex for Contextual

Flex offers basic functionality for inbound and outbound calling capabilities by default. You can augment existing calls using the Programmable Voice API. Programmable Voice can also be used, alongside other tools like Studio, to set up custom call flows.Additionally, the Flex UI offers you the ability to customize existing behaviors for inbound and outbound calls using the Actions Framework and Notifications Framework.Track Voice Usagetrack-voice-usage page anchorYou can pull calls in your Flex account by using the Usage Records API and passing pstnconnectivity as the Category parameter. This will show your Programmable Voice usage over the PSTN (aka, the actual telephone network.)1// Download the helper library from twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";4// Find your Account SID and Auth Token at twilio.com/console5// and set the environment variables. See accountSid = process.env.TWILIO_ACCOUNT_SID;7const authToken = process.env.TWILIO_AUTH_TOKEN;8const client = twilio(accountSid, authToken);10async function listUsageRecord() {11const records = await client.usage.records.list({12category: "pstnconnectivity",16records.forEach((r) => console.log(r.accountSid));Output3"first_page_uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records?Page=0&PageSize=1",4"last_page_uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records?Page=68&PageSize=1",9"previous_page_uri": null,12"uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records",15"account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",16"api_version": "2010-04-01",17"as_of": "2019-06-24T22:32:49+00:00",18"category": "totalprice",21"description": "Total Price",22"end_date": "2015-09-04",25"start_date": "2011-08-23",27"all_time": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records/AllTime.json?Category=totalprice",28"daily": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records/Daily.json?Category=totalprice",29"last_month": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records/LastMonth.json?Category=totalprice",30"monthly": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records/Monthly.json?Category=totalprice",31"this_month": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records/ThisMonth.json?Category=totalprice",32"today": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records/Today.json?Category=totalprice",33"yearly": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records/Yearly.json?Category=totalprice",34"yesterday": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records/Yesterday.json?Category=totalprice"36"uri": "/2010-04-01/Accounts/ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Usage/Records?Category=totalprice&StartDate=2011-08-23&EndDate=2015-09-04",End User Guidesend-user-guides page anchorReceiving a call is one of the basic interactions with the Flex UI. Other workflows, like making an outbound call or transferring a call, are more complex. The following end user guides explain how these interactions work in the Flex UI in more detail.Warm Transfer End User GuideFlex Dialpad End User GuideCustomize your contact center's call flows using Programmable Voice or StudioLearn more about outbound calling with the Flex DialpadLearn about messaging channel implementations in Flex

Integrate Twilio Studio, Twilio Flex, and ServiceNow for

The Flex Preview Dialer for Outbound Campaigns solution helps call center administrators automate and manage outbound campaigns using the Twilio platform. An administrator can use a JSON file to define an array of outbound campaigns and each campaign's schedule.The solution provides the following functionalities:Import a CSV of contacts (name and phone number) and associate them with an outbound campaignSchedule outbound campaigns to happen immediately or at the day and time intervals that you specifyDefine a set of campaigns in a JSON file that gets rendered as a dropdown listArchitecturearchitecture page anchorThis solution leverages the Flex Preview Dialer plugin which uses Twilio Functions and the Actions Framework StartOutboundCall action to create tasks in Twilio TaskRouter. TaskRouter in turn routes the preview dialing tasks to the available agents on the queue(s) you've selected for your outbound campaign. When an agent accepts a preview task, Flex initiates an outbound call (represented as a voice task) to the number on that contact and automatically connects it to that same agent.Prerequisitesprerequisites page anchorTo deploy this solution, you will need:An active Twilio account with Flex provisioned. Refer to the Flex Basics Quickstart to create one.npm version 6.0.0 installed (type npm -v in your terminal to check)A Node.js long-term-support (LTS) version(link takes you to an external page) installed, 14 recommended (type node -v in your terminal to check)Native Dialpad configured on your Flex instanceOutbound campaigns and contacts list you want to leverage for this solution (the solution includes CSV upload and scheduling components for demonstration purposes)Twilio CLI. A basic understanding of Twilio Studio, Twilio Functions and Twilio Flex is recommended. Twilio CLI to test and deploy the plugin. A Twilio Flex instance created. Here's how to create a Flex instance. A Twilio phone

Twilio on Twilio: How Twilio Used Flex to Engage Prospects

Is now deprecated. Functionality and usage of the new Voice SDK remains largely the same with a few exceptions:The events Connect, Disconnect, and Cancel which used to apply to the Device instance now applies to the Call instance instead.The Device ready event has been replaced with a registered event. Likewise for online which is now unregistered.The structure of the Device state has changed to:4Unregistered = 'unregistered';5Registering = 'registering';6Registered = 'registered';Listen for a running call on Flex UI 2.x.xlisten-for-a-running-call-on-flex-ui-2xx page anchorTo detect a running call within the Flex UI 2.x.x, you can listen for an incoming Voice event through the Flex Manager(link takes you to an external page). For detecting a call using UI actions, see "Common use cases and examples" on Use UI Actions.1const manager = Flex.Manager.getInstance();2manager.voiceClient.on('incoming', onVoiceClientConnectListener);5function onVoiceClientConnectListener (){6console.log("Call detected");For more details on the changes from the twilio-client to the twilio-voice SDK, see this migration guide. Also refer to the Twilio.Device and Twilio.Call pages for more details on the Device and Call objects of the Twilio Voice JavaScript SDK.New Flex access token update behaviornew-flex-access-token-update-behavior page anchorIn Flex UI 1.x.x, your code may have listened to Flex access token updates in the following way:manager.store.getState().flex.session.loginHandler.on('tokenUpdated', (token) => {});With Flex 2.x.x, loginHandler no longer supports this functionality. You can instead use the native Flex 'tokenUpdated' Event(link takes you to an external page) to achieve the same behavior:1import { Manager } from "@twilio/flex-ui";2const manager = Manager.getInstance();3manager.events.addListener("tokenUpdated", (tokenPayload) => {});New Actions and Flex Events for the TaskRouter SDKnew-actions-and-flex-events-for-the-taskrouter-sdk page anchorWe have added new Flex actions wrapping TaskRouter:1import { Actions } from "@twilio/flex-ui";4Actions.invokeAction("SetWorkerAttributes", { attributes: {}, mergeExisting: true });7Actions.invokeAction("UpdateWorkerToken", { token: "newToken" });9// Update task attributes10Actions.invokeAction("SetTaskAttributes", { sid: "WRxxxxx", attributes: {}, mergeExisting: true });12// Issue a Call to a Worker13Actions.invokeAction("IssueCallToWorker", { callerId: "callerId", twiMLUrl: "twiMLUrl", options: {} });15// Dequeue the Reservation to the Worker.16// This will perform telephony to dequeue a Task that was enqueued using the Enqueue TwiML verb.17// A contact_uri must exist in the Worker's attributes for this call to go through.18Actions.invokeAction("DequeueTask", { options: {} })20// Redirect the active Call tied to this Reservation21Actions.invokeAction("RedirectCallTask", { callSid: "callSid", twiMLUrl: "twiMLUrl", options: {} });23// Update the Worker's leg in the Conference associated to this Reservation24Actions.invokeAction("UpdateWorkerParticipant", { options: {} });26// Update the Customer leg in the Conference associated to this Task27Actions.invokeAction("UpdateCustomerParticipant", { options: {} });and introduced new Flex Events wrapping TaskRouter events:1import { Manager } from "@twilio/flex-ui";2const manager = Manager.getInstance();4// Emitted when a worker receives a new task5manager.events.addListener("taskReceived", (task: ITask) => {});7// Emitted when the worker's activity changes8manager.events.addListener("workerActivityUpdated", (activity: Activity, allActivities: Mapstring, Activity>) => {});10// Emitted when the worker's attributes changes11manager.events.addListener("workerAttributesUpdated", (newAttributes: Recordstring, any>) => {});13// Emitted when the worker's task status gets updated14manager.events.addListener("taskUpdated", (task:ITask) => {});16// Emitted when the worker's task gets set to 'accepted'17manager.events.addListener("taskAccepted",